Job Title: Customer Service Representative Company: Oscar Health Industry: Health Insurance / Healthcare Services Employment Type: Full Time Location: Remote – Georgia, United States Experience: 1+ year in customer service or high-volume customer-focused setting; 6+ months of healthcare experience Qualification: High School Diploma or GED Salary: $19.00–$21.00 per hour Role Overview Oscar Health is hiring a Customer Service Representative for its Member and Provider Services team.
This remote role (Georgia-based) focuses on delivering excellent customer support while managing daily healthcare insurance operations, including case management, service requests, and compliance with PHI requirements. Key Responsibilities Develop a strong understanding of Oscar’s processes, procedures, and operational tools Support members, brokers, providers, and vendors through multiple communication channels Manage assigned cases while maintaining service quality, productivity, and turnaround expectations Build effective working relationships with internal and external partners Identify operational issues and escalate concerns through established processes Monitor and track assigned work-in-progress cases Resolve issues while ensuring timely completion of service requests Participate in process improvement initiatives Maintain compliance with healthcare regulations and Personal Health Information (PHI) requirements Perform additional duties as assigned Requirements 1+ years of experience in a high-volume or customer-focused environment 6+ months of healthcare experience High school diploma or GED Strong communication and customer service skills Ability to manage multiple tasks while maintaining accuracy Strong knowledge of customer service operations & case management, healthcare insurance processes & compliance, data entry, reporting, and Microsoft Office/Google Suite Bonus Points Strong quantitative and analytical skills with problem-solving abilities Bilingual Spanish and English proficiency (reading, writing, and speaking) Experience with accurate data entry and information management Advanced knowledge of Google Suite or Microsoft Office tools How to Apply Apply via the company’s careers page: https://job-boards.greenhouse.io/embed/job_app?for=oscar&gh_src=df2216f21&token=8138272