Job Title: Customer Service Representative Company: InteLogix Industry: Customer Service / Business Process Outsourcing (BPO) Employment Type: Full Time Location: Remote, United States Experience: Customer service experience preferred (not specified) Qualification: High School Diploma or equivalent Salary: $15–$20 per hour (estimated) Role Overview InteLogix is hiring a motivated, customer-focused Customer Service Representative for its remote US team.
The role involves handling utility service inquiries (starting/stopping services, billing questions, payment assistance), resolving complaints, documenting interactions accurately, and collaborating with internal teams to ensure high customer satisfaction. Paid training and career advancement opportunities are available. Key Responsibilities Complete a virtual paid training program and pass required assessments Handle customer inquiries related to utility services, including starting/stopping services, billing questions, and payment assistance Provide excellent customer service by resolving complaints and guiding customers through solutions Maintain strong knowledge of products, services, and company policies Accurately document customer interactions and transactions using company systems Collaborate with internal departments to resolve customer issues and escalate complex concerns Meet customer satisfaction goals and performance targets Identify opportunities to improve customer experience and streamline processes Stay updated on service information and industry trends Work according to assigned operating hours, including flexibility for weekends and holidays Requirements Must be 18 years of age or older High School Diploma or equivalent Strong communication and customer service skills Ability to remain focused while handling phone-based customer interactions throughout the shift Comfortable using computers, multiple browser windows, and digital tools Strong attendance and reliability Ability to work independently in a remote environment Remote Work Requirements High-speed internet with ethernet connection to the router Minimum internet speed: 50 Mbps download and 35 Mbps upload WiFi must remain disabled during work hours Current Windows updates required Private, quiet, distraction-free workspace with a door Benefits Medical, Dental, and Vision Insurance Paid Training Paid Time Off Employee Discounts Career Advancement Opportunities How to Apply Apply via the company’s careers page: https://intelogix.wd108.myworkdayjobs.com/External/job/US_Remote_Alabama/Customer-Service-Representative—Remote_JR101585