Customer Service Co-Ordinator Excel Recruitment is currently recruiting for a Customer Service Co-Ordinator on behalf of a well-established and growing business. This is an excellent opportunity for a customer-focused professional who enjoys working in a fast-paced environment and thrives on problem-solving and delivering exceptional service. Working closely with internal teams including sales, service, purchasing, and logistics, this role offers plenty of variety and the opportunity to develop your skills within a supportive and dynamic business.
What’s on Offer Opportunity to join a successful and growing organisation. Varied and fast-paced role with exposure to multiple business functions. Supportive team environment. Career development and progression opportunities. Competitive salary and benefits package. Key Responsibilities Handle inbound customer calls and process customer orders efficiently. Deliver a high standard of customer service to both internal and external customers.
Coordinate with multiple departments to ensure smooth order processing and timely communication. Provide quotations and estimates for servicing and repairs. Support customers with service-related queries and repair bookings. Arrange collections and deliveries with transport providers as required. Liaise with sales, purchasing, and operational teams to resolve customer queries. Assist with problem-solving and customer issue resolution.
Ensure customer accounts and credit terms are managed in line with company procedures. Maintain accurate records using internal systems and software. Requirements 1-3 years’ experience in a Customer Service, Customer Support, or similar position. Strong IT skills with experience using Microsoft Office applications. Ability to learn new systems and processes quickly. Excellent verbal and written communication skills.
Proven ability to manage a high volume of customer calls and emails. Strong organisational skills with excellent attention to detail. A proactive approach with the confidence to use your own initiative. Ability to work effectively both independently and as part of a team. Strong problem-solving skills and a customer-focused mindset. Experience within the DIY, machinery, retail, or related sectors would be an advantage but is not essential.
If you are passionate about customer service and enjoy working in a busy, collaborative environment, we’d love to hear from you. Please apply here or you can email me or reach me on 01 8717676 INDCOM