about the company: Our client is a global leader in technology solutions and digital infrastructure, dedicated to empowering businesses with high-performing network capabilities and cutting-edge services. Known for driving innovation and customer success worldwide, they foster a collaborative, inclusive environment that values continuous learning and operational excellence. about the job: In this dynamic client-facing role, you will act as the primary operational link between key enterprise accounts and post-sales technical delivery teams.
You will drive service excellence, streamline support workflows, and ensure customer satisfaction across all operational phases. Key responsibilities include: Serving as the primary point of contact for operational escalations, coordinating cross-functional technical teams to resolve urgent customer issues. Leading regular status syncs, managing open action items, and delivering periodic analytical reports on service performance and gap analyses.
Hosting regular on-site visits and briefings with key stakeholders to review operational health, highlight service improvements, and align on strategic goals. Managing customer-facing service initiatives and internal process optimization projects from inception to completion. Educating client teams on standardized operational procedures and reporting frameworks to enhance overall service efficiency.
skills and experience required: Bachelor's degree or equivalent practical experience in technical customer support, project delivery, or operations. 3 to 5 years of relevant experience managing enterprise customer relationships or operational support workflows. Solid foundational knowledge of networking principles, IT infrastructure concepts, or holding a industry-standard credential (e.g., CCNA or equivalent).
Practical familiarity with IT service management frameworks (ITIL certification preferred). Strong project management capabilities with a proven track record of coordinating cross-functional teams to resolve complex operational issues. Proficiency with reporting software, client satisfaction tools, and operational metrics analysis. To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at +65 8450 8938 (EA: 94C3609 /R23111951) skills no additional skills required qualifications no additional qualifications required education Bachelor Degree