RESPONSIBILITIES: Review and reconcile SOAs, outstanding invoices, and customer accounts within SLA. Analyse overdue balances and support daily collection prioritization. Monitor on-account payments, cash application, SOA, and dunning activities. Coordinate with OTC, Sales, CS, and Dispute teams to resolve queries and disputes. Track SOA and dunning activities for audit and control. Monitor payment application and provide updates to OTC.
Resolve customer and internal queries/disputes through cross-functional coordination. Ensure compliance with applicable country/cluster regulations. REQUIREMENTS: Bachelor degree in any business related courses At least 2 years' experience in direct customer contact, service, and AR/collections Excel skillset is mandatory SAP/S4HANA knowledge is preferred With excellent negotiation skills and a win-win attitude Highly developed communication skills both verbal and written.
With Excellent Analytics and Solution Based Approach Capability to work on cross functional objectives experience 4 working at a client of randstad india null