Skills & Know How Must have: * Proven experience in a senior technical or functional support role, ideally supporting enterprise or strategic customers. * Strong analytical and problem-solving skills with the ability to diagnose and resolve multifaceted problems. * Excellent communication and stakeholder management skills-able to handle sensitive customer interactions with professionalism and empathy.
* Ability to manage multiple high-priority cases simultaneously while maintaining attention to detail. * Proven ability to remain calm and professional under pressure while maintaining ownership and accountability. Preferred: * Experience using CRM and case management systems (e.g., Salesforce, ServiceNow, JIRA). * Technical knowledge of Intacct / ERP systems and customer environments. Key behaviours * Empathetic, proactive, and customer obsessed.
* Demonstrates curiosity, ownership, and composure under pressure. * Balances quality and efficiency to deliver excellent customer outcomes. * Collaborative and solution-focused, contributing to team and organisational goals. Technical / professional qualifications * Bookkeeping or Accountant Certifications (an asset but not required) experience 8 working at a client of randstad india null