Supplier Relationship Manager What We Need Corpay is seeking a Supplier Relationship Manager to protect and grow monetized supplier spend across Corpay Payables. This role owns strategic supplier engagement for high-value downgrade defense, supplier monetization, and targeted conversion opportunities across card, debit, Corpay Direct/ACH+, enhanced ACH, and other payment modalities.
The SRM acts as a commercial problem solver between suppliers, clients, Relationship Managers, Vendor Retention, Vendor Enrollment, Operations, Product, Risk, and Payment Operations. The role requires strong negotiation skills, disciplined follow-up, and the ability to use spend data, supplier context, and customer influence to retain card acceptance, down-sell to other monetized products when needed, and improve the supplier experience.
Primary Purpose Responsible for protecting high-value card and debit spend by proactively managing supplier-initiated surcharging concerns, conditional acceptance requests, and other payment-method changes. Increase monetized spend by converting qualified ACH/check suppliers to card, debit, Corpay Direct/ACH+, enhanced ACH, or other approved monetized payment solutions. Develop repeatable supplier relationship practices, including supplier texture documentation, executive outreach, RM/client pull-in, save tagging, and feedback loops to Product and Operations.
How We Work As a Supplier Relationship Manager Corpay will set you up for success by providing: Home office set up Company-issued equipment + remote access Monthly home internet stipend Role Responsibilities The responsibilities of the role will include: Retention and Downgrade Defense Manage Tier 2 and other assigned high-value downgrade cases, including suppliers with significant LTM spend, new fee notices, modality-change requests, portal/IVR friction, or multi-customer impact.
Lead supplier outreach by phone, email, and video to understand the reason for downgrade pressure and negotiate a path to retain card, debit, or another monetized payment method. Use RM and client leverage where appropriate, including decision-maker identification, customer relationship context, terms discussion, volume influence, and competitive-supplier options. Document saves, downgrades, rationale, next steps, and follow-up commitments in Salesforce, OpsToolkit, SRM trackers, and other approved systems.
Supplier Monetization and Offensive Growth Work targeted supplier populations, including never-on-card suppliers, recent downgrades, ACH/check suppliers, declined card suppliers, and suppliers with material future payment opportunity. Pitch the right payment solution based on supplier economics, remittance needs, fraud concerns, transaction size, payment frequency, operational workflow, and customer relationship dynamics.
Use approved pricing ranges and escalation paths for Corpay Select Rates, debit, Corpay Direct/ACH+, enhanced ACH, and other available products. Track full-funnel activity including calls, contacts, decision makers reached, objections, enrollments, saved suppliers, post-save spend, and annualized settled spend. Strategic Supplier Relationship Management Build relationships with high-value and enterprise suppliers, including suppliers with complex parent/child structures, multiple MIDs/CVs, conditional acceptance rules, and recurring support needs.
Develop supplier management plans that capture payment preferences, fee sensitivity, portal needs, remittance requirements, decision makers, client concentration, and prior downgrade history. Conduct regular check-ins or business reviews with assigned strategic suppliers where recurring touchpoints can reduce friction and improve long-term acceptance. Cross-Functional Execution Partner with Vendor Retention, Vendor Enrollment, Enterprise Supplier Support, Relationship Management, Client Relationship Management, Payment Operations, R