Director, Operations Automation - Corpay Payables

What We Need Corpay is currently looking to hire a Director, Operations Automation within our Corpay division. This position falls under our Corpay Payables line of business and is Remote. In this role, you will serve as the business-side automation design and enablement leader across Corpay Payables. The role will identify and shape automation opportunities, redesign processes, define end-to-end business requirements and acceptance criteria, maintain the automation roadmap, establish performance monitoring, and drive timely realization of expected business outcomes.

You will report directly to the SVP, Automation Operations and regularly collaborate with multiple departments. How We Work As a Director, Operations Automation Corpay will set you up for success by providing: Company-issued equipment Formal, hands-on training Role Responsibilities The responsibilities of the role will include: Automation Strategy, Portfolio, and Roadmap Translate the broader Payables and Operations strategy into a practical automation roadmap that improves scale, cost-to-serve, quality, control effectiveness, associate productivity, client experience, supplier experience, and payment outcomes.

Maintain a rolling multi-year roadmap and near-term delivery plan that clearly identifies priorities, business value, dependencies, readiness, target outcomes, and decision points. Establish and manage a structured intake process for automation opportunities originating from Operations, Product, Technology, clients, suppliers, partners, and other stakeholders. Evaluate opportunities using consistent criteria including volume, effort, value, customer impact, control improvement, feasibility, complexity, dependency, resiliency, and time-to-value.

Recommend sequencing and tradeoffs based on expected business outcomes and available delivery capacity, escalating priority conflicts or investment decisions as appropriate. Maintain a complete inventory of active, planned, paused, and retired automations with clear ownership, status, dependencies, performance measures, and lifecycle disposition. Process Discovery and Automation Design Work directly with operational leaders, subject-matter experts, and frontline associates to identify high-friction, high-volume, repetitive, error-prone, or control-intensive work suitable for automation.

Map current-state processes, handoffs, decisions, exceptions, data requirements, failure points, and controls before solution design begins. Redesign processes before automating them to eliminate unnecessary steps, rework, duplicate activity, manual research, avoidable exceptions, and failure demand. Define the future-state operating process, including automated steps, human decisions, exception paths, fallback processes, service expectations, controls, and ownership.

Select the appropriate automation pattern in partnership with technology owners, recognizing when workflow, RPA, AI, agentic automation, self-service, desktop enablement, data integration, or process simplification is the best fit. Ensure designs are scalable, supportable, measurable, control-conscious, and practical for real operating conditions. Business Requirements and Build Readiness Own the quality and completeness of business requirements for automation initiatives, including process requirements, user stories, business rules, data needs, control requirements, exception logic, monitoring, reporting, and acceptance criteria.

Convert operational needs into clear, testable requirements that development and platform teams can estimate, design, build, and validate without unnecessary ambiguity or rework. Define business outcomes and success measures before build begins, including baseline performance and expected improvements in productivity, cycle time, quality, accuracy, no-touch processing, cost, revenue, service, and experience where applicable.

Identify dependencies, source-system impacts, data needs, policy decisions, control reviews, operational prerequisites, a