Technical & Hardware Support Analyst Co-op - Winter 2027

About Us SGGG Fund Services is Canada’s largest independent administrator of alternative funds with over $120 billion (CAD) under administration. Using Diamond, our proprietary fund administration software, SGGG-FSI’s over 400 employees provide full-service fund administration to clients from our headquarters in Toronto and affiliate offices in Cayman, the United States, and India.

Our vision is to be the first choice for fund administration.   We have repeatedly earned Top Hedge Fund Administrator at the Canadian Hedge Fund Awards, and have been named to several national Great Place to Work lists.   About The Role We are seeking a reliable and detail-oriented Technical & Hardware Support Analyst Co-op to join our team. Reporting to the Team Lead, Application & Technical Support, the Technical & Hardware Support Analyst Co-op is responsible for end-to-end tracking and management of IT assets to ensure that every asset is properly used, maintained, upgraded, and disposed of at the end of its lifecycle.

You will liaise with end-users, management, executives, vendors and partners, and maintain a professional relationship. This represents a unique opportunity to join an existing team in a new role to support end-users of cutting-edge technologies.   Office Location & Work Model Our office is in downtown Toronto, a 5-minute walk from Union Station. This is a fully onsite position. The successful candidate will be expected to work full-time at our downtown Toronto office.    What You’ll Do Asset identification: Maintain inventory of IT assets (new, existing, disposed) IT Equipment delivery and retrieval: Deliver and retrieve IT equipment for new and departed users using regular or secure courier service IT Asset Tracking: Use corporate Asset Management tools to continuously monitor IT assets.

Maintain contractual information (warranties, licenses and service-level agreements (SLAs)) and inventory data (location and condition of physical assets) for tracking each asset Maintenance: Maintain IT assets according to their lifecycle stage. Maintenance involves asset repair, upgrade, replacement and decommission. All maintenance activities performed on an IT asset are logged as part of the ITAM process so that the data can be used to assess the performance of the asset Responsible for resolving tickets, incidents and helpdesk issues, and the implementation of user MACD within the expected timeframe Install/uninstall servers, PCs, network equipment, phones and other business standard technology hardware on racks, desks, or floor Able to lift, move, and install heavy (50 lbs+) hardware equipment on racks in server rooms and storage rooms, and comfortable working in confined spaces of storage rooms, server rooms, under desks, and similar spaces Comfortable working in high voltage and noisy environments of server rooms and data centres Promote information and cybersecurity IST policies and industry best practices to protect SGGG-FSI’s intellectual property Play a supporting role in the execution of the corporate Disaster Recovery plan to ensure business continuity     What You’ll Bring Must-Haves Currently enrolled in an eligible post-secondary co‑op program and available for an 8-month consecutive work term 1-3 years of technical support experience in the Microsoft technology stack (Windows 10, Windows 11, Active Directory), end-user support and implementation of user MACD 1-3 years of hardware support and inventory management experience Preference will be given to applications with experience in a Microsoft server and Cisco switch and firewall environment   Education •      University Degree or College Diploma in Computer Science (or equivalent experience in the field) •      Preference will be given to applicants with the ITIL Certification •    &