At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you.
There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back.
If Braze sounds like a place where you can thrive, we can’t wait to meet you. Team: Global Solutions COE Reports to: VP/SVP, Solutions About the Role The Director, Global Programs leads a set of specialized teams that support Solutions Consulting globally: Value Consulting, Proposal Writing, Program Management, and Partnership Solutions. This is a broad operating leadership role — you'll manage a team of managers and individual leads spanning multiple disciplines and regions (AMER, EMEA, APAC), ensuring each function scales in lockstep with the business and delivers consistent, high-quality support to the field.
You'll balance hands-on people leadership with program-level thinking: setting priorities across four distinct teams, resolving cross-functional dependencies, and reporting on the collective impact of these programs to Solutions leadership. Key Responsibilities * Team Leadership: Lead a global team of managers and individual contributors across Value Consulting, Proposal Writing, Program Management, and Partnership Solutions, including hiring, coaching, and performance management.
* Value Consulting Oversight: Guide the Lead and Senior Value Consultants who build the business case and ROI narrative for enterprise deals, ensuring consistent methodology and quality across regions. * Proposal & RFP Strategy: Oversee the Proposal Writing function, ensuring RFP and proposal responses are timely, accurate, and consistently reflect Braze's positioning across regions. * Program Management: Direct program management resourcing and process for cross-functional initiatives, ensuring the team has visibility, structure, and reporting cadence across the broader Solutions org.
* Partnership Solutions: Oversee the Partnership Solutions team and its regional Global Strategic Partnership (GSP) Solutions Consultant leads (AMER, EMEA, APAC), ensuring partner-sourced and partner-influenced deals get consistent technical and consultative support. * Cross-Functional Alignment: Partner with Sales, Solutions Consulting, PMM, and Partnerships leadership to align priorities, staffing, and process across all four teams.
* Operating Cadence & Reporting: Establish metrics and reporting rhythms (e.g., proposal turnaround, deal support coverage, partner-sourced pipeline impact) to demonstrate program value to executive leadership. * Scaling & Structure: Design the org structure and hiring plan needed to support next-stage growth across each function, including new regional coverage as needed. Required Qualifications & Experience * 8+ years in Solutions Consulting, program/business operations, or a related client-facing function within B2B SaaS, including 4+ years managing managers or multi-team organizations.
* Experience leading diverse, cross-functional teams (e.g., value consulting, proposal/RFP, program management, partnerships) toward a shared operating rhythm. * Strong program management fundamentals: prioritization across competing ini