D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L. D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.
Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations. General Description The Manager, Infrastructure Services leads the day-to-day delivery, reliability, security, and continuous improvement of D2L's Corporate IT infrastructure and platform services.
This role builds a strong team culture, develops team members, and partners across the business to ensure infrastructure services are scalable, resilient, secure, and aligned with organizational priorities. The Manager translates infrastructure strategy and roadmaps into clear team priorities and reliable delivery plans, while balancing operational excellence, risk management, automation, and customer needs.
How Will I Make an Impact? Lead and develop the Infrastructure Services team, creating a culture of high quality, accountability, collaboration, and innovation. Support hiring, onboarding, coaching, performance management, and career development for team members. Define and maintain clear team priorities and delivery plans aligned to Corporate IT and business objectives.
Guide the team through technical and operational decisions that balance people, process, technology, security, and business impact. Identify operational and project risks early, communicate impacts, and ensure appropriate mitigation and escalation. Drive productivity and efficiency while holding the team accountable for reliable, high-quality outcomes. Evaluate new technologies and automation opportunities and recommend improvements to infrastructure services.
Partner with the Director, Data & Infrastructure Services to execute infrastructure roadmaps and continuous improvement initiatives. Operations and Maintenance: Oversee day-to-day operations of D2L's Corporate IT infrastructure and platform services. Ensure system inventory, configurations, architecture diagrams, utilization reports, and knowledge base documentation are maintained and audited.
Oversee administration of Active Directory, Microsoft 365, endpoint and device management, infrastructure licensing, and related enterprise services. Ensure infrastructure systems are patched, maintained, and upgraded in accordance with company standards and security guidelines. Ensure cloud environments are managed in accordance with company security guidelines and infrastructure standards.
Coordinate installation and implementation of new infrastructure systems and services. Participate in and support reasonable on-call rotation and occasional after-hours maintenance windows as required. Monitoring, Reliability and Performance: Ensure systems are monitored for performance, availability,