Our Mission: Why Lighthouse? At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue. With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed.
Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper.
Decisions get smarter. Actions get faster. We help hoteliers be first to act. Lighthouse Values: Our guiding light We are Lumineers . Our shared values keep us on a collaborative path fostering a cultural and customer centric environment Pursuit of greatness : We’re innovators who care deeply about our customers’ success. Our team brings their best work, stays curious, and delivers excellence through attention to detail Meaningful work matters : We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward Elevate each other : We don’t just work together - we grow together.
What unites us is understanding each other as people and working toward shared goals We’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀 Job Details 💼 Commercial team, North Asia 📍 Japan 🕜 Full-Time Remote / Hybrid in Tokyo 🌐 Fluent in English and Japanese; Korean is a plus What you will do Own the full commercial outcome for Japan and Korea , with an initial focus of approximately 80% on Japan: winning new ARR through Sales while protecting and growing the existing customer base through Account Management Reporting to the VP, APAC, you’ll be a hands-on commercial leader, strengthening pipeline and forecast discipline, coaching the team, supporting strategic deals and customer escalations, and building predictable execution across both markets.
You’ll develop and continuously refine the l ocal commercial playbook , surface market, product, integration and partnership opportunities, and turn them into clear recommendations and business cases for regional leadership. You’ll also embed practical AI across the team to accelerate preparation, analysis, reporting and productivity — using technology as a force multiplier while applying the judgement needed to make sound commercial decisions.
Where you will have impact Own the commercial outcome. Own new business ARR, churn, retention and account expansion across Japan and Korea, with Japan as the initial priority. Build and execute the GTM strategy. Set clear market priorities, drive pipeline coverage and forecast discipline, and continuously refine the local commercial playbook . Win strategic business. Stay hands-on with enterprise hotel groups and chains, joining key sales conversations and helping the team unlock complex opportunities.
Grow and retain our customers. Lead Account Management outcomes across adoption, renewals, churn and expansion, while stepping in when strategic customer issues need senior ownership. Build a high-performing team. Hire, onboard, coach and develop Sales and Account Management talent. Raise the bar on performance, ownership and execution. Run the business by the numbers. Use commercial and customer data to identify risks, opportunities and investment needs, and maintain reliable quarterly forecasting.
Work across Lighthouse. Partner with Product, Partnerships