Who is Spring Fertility? We are a passionate, dedicated team of leading physicians and scientists who have trained at some of the world’s top research hospitals and fertility centers. Together, we are building the fastest-growing fertility group in the country, grounded in clinical excellence and innovation. We deliver deeply patient-centric, individualized, and compassionate care, recognizing that every journey is unique.
Our mission is to partner with patients to help them achieve their goals, whatever those may be. We believe everyone deserves the opportunity to build a family if they choose, and our team is committed to guiding and supporting patients every step of the way. Why should you join our team? We are a mission-driven organization seeking motivated, high-performing professionals who are eager to innovate and make an impact.
As we build a first-class fertility practice, we balance excellence with a culture that values collaboration, positivity, and enjoyment in the work we do. We are growing rapidly and are deeply committed to the professional and personal development of our team. Guided by optimism, compassion, and teamwork, we are united by a shared dedication to putting patients first. Role Summary The Vice President (VP) of Operations at Spring Fertility provides leadership and strategic direction for all clinic locations within an assigned territory, operating in line with company policies, in partnership with the COO, CMO, medical directors, and local leadership.
This is a dynamic role and one that is critical to the success of the day-to-day operations, clinical oversight and future of our organization. This role is responsible for leading the delivery of consistent and disciplined operations to support superior patient experience at Spring Fertility clinics, including training and coaching, rolling out business and clinical operations, integration, and transformation initiatives, and driving both revenue growth and cost discipline while ensuring high-quality patient care and compliance. The VP of Operations will involve themselves in granular protocols and processes of all clinics within the assigned territory, while focusing on long-term business needs of a fast-paced, premier fertility business, and having an overall mandate to strengthen culture, performance, and operational effectiveness.
Essential Functions Clinical & Business Operations Provides direct oversight of multi-clinic operations, partnering with the COO, CMO, Medical Directors, Physicians, Practice Managers, and local and shared service leaders to drive consistent, high-performing operations and day-to-day coordination across all offices in the assigned territory. Sets and upholds high standards for patient and customer service to deliver a best-in-class care experience, champions initiatives that strengthen patient satisfaction and clinical outcomes, and manages interventions related to patient concerns with timely, thoughtful resolutions.
Conducts in-depth regional analysis to identify near- and long-term priorities, and leads strategic planning for practice growth across Spring’s platform in partnership with Senior Leadership and CMO. Team Leadership + Development Leads and directly manages a team of direct reports – including Practice Managers, Clinical/Technical Managers, and Leads – providing oversight, coaching and performance management across clinical, bu siness a nd administ rative roles within the territory. Builds proactive, collaborative relationships with Medical Directors, CMO, COO, and providers to develop and monitor corrective action strategies; coaches and develops team members, ensuring each understands their role and expected results, and stays motivated to meet practice goals and KPIs.
Partners with the People Team on recruitment and talent management strategy, including hiring, training,