Description Sprout Social is looking to hire a Business Development Representative to the Sales & Customer Experience team. Why join Sprout’s Sales & Customer Experience team? At Sprout Social, our Sales and Customer Experience team is the driving force behind how today’s most innovative brands use Sprout to power the future of customer connection. We sell and support the leading social intelligence platform for businesses, helping organizations unlock the full value of social data to drive strategic decisions. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact.
In this role, you will collaborate with the brightest minds in the industry to support global giants like Salesforce, Airbnb, and Equifax. Just as importantly, we believe in the power of our people. You’ll find a culture that honors your ambition, encourages you to explore new horizons, and provides the framework for you to build a career that matters. If you’re ready to champion innovation and accelerate your impact, this is where you can do your best work.
What you’ll do Generate new business by prospecting outbound leads through cold outreach Use outbound selling best practices to identify customer pain points while driving the value of our product Strategically partner with Account Executives to create new business opportunities Consistently learn and apply coaching related to sales strategy and processes Leverage AI-powered tools and insights to research accounts, personalize outreach at scale, and prioritize prospects while maintaining a high-quality buyer experience What you’ll bring We’re looking for a customer-focused, highly motivated, and driven individual with a desire to grow and advance a career in sales.
If you have a proactive, customer-first mentality with the passion to demonstrate Sprout’s commitment to being a joy to do business with, we’d love to talk to you! The minimum qualifications for this role include: 1+ years of sales, marketing or customer service experience OR relevant experience A consistent track record of meeting and exceeding goals Ability to work from Sprout’s Chicago office at least three days per week (Tuesday, Wednesday, and Thursday) with the possibility of additional in-office days depending on business needs Preferred qualifications for this role include: Exceptional organizational, presentation, and communication skills - phone, email, and webinar Technical expertise and ability to acquire knowledge of new products Driven to succeed and ability to work in a fast-paced environment How you’ll grow Within 1 months, you’ll plant your roots by: Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members.
You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with the Manager of Sales Development to define key success metrics for your role and how you will measure against them. Begin developing familiarity with our business, platform, and applications, as well as our company’s key metrics. Acclimate yourself with the day to day responsibilities of Sprout’s Business Development team by shadowing team members, listening to recorded customer calls and working closely with your peer Mentor.
Within 3 months, you’ll start hitting your stride by: Identify and contact prospective clients to build the pipeline through a variety of methods including, but not limited to cold-calling, emailing, and mass email campaigns. Approximately 50% of time spent will be on the phones prospecting. Achieve department standards for activity that includes: Making a minimum number of quality outbound calls per day, of which at least 20% of those calls should result in quality conversations.
Scheduling a minimum number of new quality discovery calls per week. Create a professional and engaging first impression with our prospects and customers. Cre