Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power.
Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across 200+ specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around.
In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories.
Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient.
To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on our Mission As a Staff Product Manager in our Marketplace business unit, you will lead the development of partner-enabled specialty care experiences, starting with GLP-1 and mental health.
You will work with clinical and pharmacy partners to build patient journeys that extend beyond booking—from finding care and completing intake to attending appointments, rebooking, and managing treatment. You will define the product strategy, lead MVP development, measure results, and scale successful experiences to additional specialty care categories. Success in this role means helping more patients complete appointments and return to Zocdoc to manage their ongoing care.
This is a zero to one product leadership role. You will identify unmet customer needs, define the product strategy, and build new capabilities from the ground up. You will need to be equally comfortable setting a long-term vision and getting into the details with engineering, design, operations, legal, analytics, and go-to-market teams to bring an early-stage product to market and scale it. You’ll enjoy this role if you are… Personally motivated by improving the healthcare system for both patients and providers Excited by building patient experiences that solve a care need—not only helping patients find and book a provider Comfortable working across company boundaries and turning partner capabilities into a seamless patient experience Drawn to solving ambiguous patient problems at the intersection of partner capabilities and product execution Energized by startup en