Player Services Representative, Finger Lakes Gaming

Overview   Delaware North Gaming is hiring a   part -time Player Services Representative to join our team at Finger Lakes Gaming in Farmington, New York. As a Guest Experience Assistant Manager, you will   be responsible for   assisting   with all player rewards transactions. If you want a job that provides fast-paced work in a collaborative environment where there are endless opportunities, apply now.

Schedule: Wednesday - Saturday night, 4pm-12am Additional Details We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Training and development opportunities Employee discounts Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

Unit Description Finger Lakes Gaming & Racetrack, owned and operated by Delaware North, features more than 1,500 video gaming machines and brings the thrill of live thoroughbred racing from April to November and year-round simulcast wagering on thoroughbred and harness racing from across the country. Finger Lakes presents various dining options including a large buffet. Responsibilities Enroll guests in the player tracking system, manage   accurate   data entry, and   maintain   confidentiality of all guest records and Player Rewards activities   Deliver exceptional guest service, including answering questions promptly, explaining games, contests, and Player’s Club benefits, and   assisting   with promotions and giveaways.

Support marketing initiatives   by helping implement on-site promotions, contests, and giveaways to enhance guest engagement. Resolve guest concerns effectively ,   demonstrating   strong listening skills and the ability to defuse   difficult situations   while preserving goodwill. Foster positive relationships with guests, team members, and supervisors by modeling professional behavior and mutual respect in all interactions   Qualifications High school diploma or GED  required   Strong written and verbal communication skills   Minimum of 1   year of   customer service experience preferred   <span style="margin: 0px; padding: 0px; color: #000000; font-size: 9pt; font-family: Ve