Senior Manager, Digital & Technology Transformation, Commercial, GC (1 year contract)

The Senior Manager, Digital + Tech Transformation, Commercial, GC plays a critical role in Marriott’s Digital and Technology Transformation, reporting to the Senior Director, Commercial Tools & Services, Greater China with a dotted line to the Director, Deployment, Business Transformation Office, Greater China. This role will serve as a bridge between current and future hotel commercial operations, with a primary focus on sales while supporting distribution, digital, revenue management, and reservations functions.

The role will guide hotels through the deployment of new systems and business processes that support the customer journey, ensuring a smooth transition and cutover. They will provide training and discipline support to transitioning hotels, ensuring that property teams are fully prepared to operate with the new systems and business processes from Day 1. To accomplish this, the Senior Manager, Digital + Tech Transformation, Commercial, GC will develop subject matter expertise covering the end-to-end systems and processes that associates will use to deliver great customer experiences, including OSEM, CI/TY, SFAWeb/ and OneSource Sales & Catering Systems, OPERA Cloud PMS, EMPOWER ResApp, direct and indirect digital and distribution channels & platforms.

Furthermore, the role will understand the shift from MARSHA to Amadeus Central Reservation System (ACRS), and the impact this will have on all elements of sales, distribution and digital operations, Marriott Bonvoy loyalty programs, as well as third-party platforms and tools used by the on-property Commercial Services teams. [Location flexible in Hong Kong/ Taiwan]  KEY RESPONSIBILITIES End-to-End Testing and Business Process Validation:  •    Be the Subject Matter Expertise (SME) and the connector to document, review and validate GC operational change impact of business processes related to the related to Sales (including Global Sales team), Distribution, Digital, Revenue Management and Reservations discipline:   o    Contribute to end-to-end business process validation testing for the discipline – ACRS, One Yield Evolution, Opera Cloud PMS and Opera OSEM, EMPOWER ResApp, Group Housing Solutions Tools o    Validate business processes across the full lifecycle of the guest journey, not only for Commercial o    Collaborating with relevant stakeholders in commercial service and other discipline teams in the continent •    Lead validation of deployment resources, Land-It tasks, and other resources related to Sales, Distribution, & Digital discipline.

Deployment Support:  •    Lead validation of deployment resources, Land-It tasks, and other resources related to Sales, Distribution, & Digital discipline.  •    Work closely with the continent deployment support team and Implementation Managers during the deployment, focusing on critical task validation and knowledge transfer with property and discipline teams during the Prepare and Ready phases  •    Assist with Command Center operations during the Launch phase, ensuring operational queries and support tickets are resolved promptly  •    Continue supporting the continent deployment support team and Implementation Managers throughout the deployment phases, helping properties adapt to new business processes and tools Training & Development  •    Digital Learning Path: Partner with Learning and Development (L&D) to ensure property associates receive the training assignments, resources, and system access required for their roles.  •    Workshop Facilitation & Training: Lead interactive operations workshops and webinars (virtual and/or in-person) for property teams to facilitate training, share best practices, and address common challenges