Online Grocery Pick-Up Clerk

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Essential Job Functions: ·        Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality. ·        In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.

·        Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. ·        In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.

·        E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up. ·        Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness. ·        Adhere to local, state, and federal laws, food safety procedures, and company guidelines.

·        Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones. ·        Read and follow directions given in the note section ·        Ensure quality and freshness of all items chosen ·        Communicate with customers via a portable phone and respond to calls in a professional and timely manner ·        Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars ·        Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.

·        Process the orders through the point of sale (POS) system ·        Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock ·        Maintain organization and cleanliness of staging areas and equipment ·        Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor ·        Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair ·        Perform required opening and closing procedures ·        Assist in training new e-Commerce team members ·        Meet/exceed productivity standards ·        Ability to work cooperatively in high paced and sometimes stressful environment.

·        Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. ·        Ability to act with honesty and integrity regarding customer and business information. ·        Ability to follow directions and seek assistance w