Medical Appointment Scheduler

Description Advanced Dermatology, P.C is seeking a Full-Time Medical Appointment Scheduler to join our Call Center team in Commack. As a call center professional, you play a key role in representing the organization and practices with the overall responsibility of quickly managing patient calls related to scheduling patient appointments and information. Essential Duties and Responsibilities : To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Assist patients on the phone with appointments and medical inquiries. · Exudes confidence with a steady pace, professional tone, and call control. · Clarifies patient requests to accommodate immediate needs and preferences. · Demonstrates CS best practices thru effective presentation skills & phone etiquette.

· Understands patient priorities thru questioning techniques, active listening, and restatement. · Adapts to call flow based on patient requests and priorities. · Understands medical scheduling as it relates to insurance plans and types of appointments. · Optimizes provider schedules with efficient scheduling. · Collects patient demographics, insurance plans and reasons for visit. · Runs insurance eligibility and updates plans, as needed.

· Handles requests for Rx refills & coordinates with in-house MA’s. · Updates account records with concise and detailed notes. · Partners with medical offices and MA’s. · Achieves call volume and average handle time targets · Consults with Team leaders & Supervisors to resolve escalated requests Requirements Education - High School Diploma or Equivalent Experience - One (1) year of experience as a qualified Medical Receptionist.

Dermatology experience a plus. Computer skills - Microsoft Office Suite, EMA PM and EMR a plus. Benefits: Medical, Dental, Vision & Life Insurance PTO Paid Holidays 401K