Relief Front Desk Concierge
Description ABOUT VITICUS GROUP At Viticus Group , we are more than just an organization — we are a community of innovators, educators, and professionals dedicated to advancing science, medicine, and education. Based in Las Vegas, we provide hands-on continuing education courses, conferences, and training programs that connect experts from around the world with the latest advancements in research, technology, and practical application.
Our mission is to bridge the gap between cutting-edge science and real-world practice , empowering professionals to take what they learn and apply it in meaningful ways that improve lives, industries, and communities. Are you someone who loves science, thrives on learning, and gets inspired by innovation? Join us as we teach and share the discoveries that drive progress — because at Viticus Group, education fuels innovation.
JOB SUMMARY The Client Services Ambassador (CSA) is responsible for providing outstanding customer service to the public and representing Viticus Group in a positive and professional manner. This role involves creating a welcoming environment, offering educational resources, and ensuring a personalized experience for each client. The CSA will report directly to the Client Services Supervisor and is expected to maintain professionalism in all interactions with both clients and colleagues.
Flexibility in scheduling is required, including up to forty (40) hours per week, possible overtime, and weekend and holiday shifts as necessary. EDUCATION, EXPERIENCE SKILLS & ABILITIES EDUCATION High School diploma or equivalent. EXPERIENCE Minimum 2 years' experience in Customer Service. SKILLS & ABILITIES Strong communication skills: clear writing, reading comprehension, and effective verbal communication.
Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and related programs. Excellent organizational, time management, and prioritization skills. Ability to work collaboratively with a diverse range of individuals. Strong work ethic: punctuality, initiative, dedication, and a professional demeanor. Ability to remain calm and exercise sound judgment in difficult situations. Flexible schedule and availability to work year-round.
Neat and professional appearance. Commitment to upholding the organizational mission and vision. Ability to build and maintain positive relationships within and outside the organization. Independent work capability while managing multiple priorities. Excellent interpersonal skills and ability to foster supportive relationships. Passionate, compassionate, and professional at all times. Willingness and ability to travel for company-related business, including events, trainings, and operational support, while maintaining professional conduct and communication.
Knowledge of or willingness to learn food safety and sanitation practices consistent with Tennessee Department of Health guidelines. Valid driver’s license and ability to meet insurability requirements (if operating company or rental vehicles. JOB SPECIFIC DUTIES Guest/Client Assistance: Assist clients with name badges, printing, and general administrative needs. Provide beverage and snack service to ensure a welcoming and comfortable experience.
Coordinate transportation services as needed (e.g., rideshare, taxis, etc.). Licensing/Certification: ServSafe Food Handler Certification (or equivalent) required within 30 days of hire. Must comply with all Tennessee Department of Health food safety guidelines and company sanitation standards. Valid driver’s license may be required for transportation-related duties. Inventory Management: Maintain and stock coolers, snack areas, and storage spaces using FIFO (First In, First Out) practices.
Monitor inventory levels and ensure product freshness. Order supplies as needed while adhering to budget guidelines. Event Coordination: Monitor and support the event calendar, ensuring readiness for scheduled events. Assist with event setup, execution, and breakdown. Ensure