Front Desk
Description ESSENTIAL JOB FUNCTIONS ? Answer the telephone, schedule appointments, screen calls and use judgment with respect to the degree of urgency for medical attention. ? Perform patient registration, make copies of and collect all required patient paperwork, and charge and collect payments. ? Ensure that appointment reminder calls to patients are made the day before. ? Assist patients with questions concerning charges and insurance billing.
Communicate positively and clearly with patients about sliding fee discounts and the documentation needed for appointments. ? Maintain patient account accuracy by obtaining, recording, and updating personal and financial information and scanning patient records. ? Keep patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule and reminding provider of service delays.
? Collects mail and faxes for Clinic Manager to distribute to appropriate employees/departments. ? Ensure accurate implementation and maintenance of the sliding fee scale in the EMR system. ? Complete morning and nightly checklists. OTHER JOB FUNCTIONS ? Maintain equipment and stocking of supplies. ? Ensure the cleaning of the reception work and waiting area. ? Other duties as assigned. Requirements EDUCATION AND EXPERIENCE ?
High School Diploma or equivalent is required. ? Less than 1 year related experience is recommended. ? Preferred, but not required: ? Experience using Electronic Medical Record (EMR) systems such as USIS, ECW and Help2. KNOWLEDGE, SKILLS, ABILITIES ? Skills in data entry with high level of accuracy. ? Knowledge of billing and collection processes. ? Knowledge of clinic flow and processes. ? Skills in computer programs such as Microsoft Word, Excel, & Outlook.
? Ability to maintain a positive attitude, be flexible, adaptable and willing to help. ? Ability to work in an organized fashion with a high attention to detail. ? Ability to build interpersonal relationship and deliver excellent customer service to internal and external customers. ? Ability to handle and defuse stressful or tense situations. ? Ability to manage time effectively and multitask. ? Ability to communicate effectively verbally and in writing, as well as strong telephone skills.
? Ability to communicate fluently in Spanish (writing, reading, and speaking). WORK ENVIRONMENT/PHYSICAL ABILITIES ? Must be able to sit, stand, talk and hear for extended periods of time. ? Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer. ? General office environment conditions, with moderate noise levels. ? May be exposed to potentially dangerous bodily fluids or hazardous chemicals.