Nurse Supervisor
Description As a recognized leader in our field, The Guidance Center provides a broad range of services that have helped children, adults and families unlock potential and build better lives since 1958. With 25 programs we offer treatment, prevention, growth and education services to more than 14,200 people annually. Together we: Nurture development. Foster resilience. Cultivate well-being We have an exciting opportunity for a full-time Nurse Supervisor to join our team of talented professionals.
The Nurse Supervisor of Psychiatric Services is responsible to guide, mentor and schedule the medical assistants, registered nurses and licensed practical nurses of TGC’s psychiatric services/programs. This supervision is expected to demonstrate a client-centered approach and to align with regulatory requirements, payer expectations, and organizational goals while promoting high-quality care, strong customer experience, and effective utilization of services.
This role supervises nurses and medical assistants throughout TGC’s CMH services in coordination with each program’s manager and or supervisor. This role supervises staff in multiple agency locations, and operates in a union environment. Supervision and Strategy Provide supervision and problem solving for TGC nursing and medical assistant staff. Recommend strategies to improve universal precautions, infection control, quality improvement, documentation, reduction in wait times, and customer satisfaction.
Train and supervise nursing and medical assistant staff in medically related continuous quality improvement initiatives. Collaborate with psychiatrists and program supervisors and staff on client care and staff service flow. Clinical Oversight Ensure all nursing and medical assistant protocols and practices meet the current clinical standard of care. Supervise staff injection technique and assessments (hand hygiene, 5 Rights, aseptic process, mixing steps, routes-sites-and-angles, disposal, post injection area sanitation, etc.) Supervise staff assessment (engagement, accuracy of documentation, accuracy of assessments, length of time spent, etc.) Supervise Medical Assistant staff practices (taking vitals, processing bridge requests, processing paperwork requests, communicating with team members).
Support decision-making and intervention for complex or high-risk circumstances (client: inebriated, high blood pressure, high glucose, low oxygen, etc.) Model, and require of staff, trauma-informed, culturally responsive, and recovery-oriented practices Operations and Workflow Management Supervise daily operations of nursing and medical assistant staff in collaboration with program supervisory staff.
Monitor key performance indicators (e.g., universal precaution technique, alignment with best medical practices, no-show rates, completeness of documentation, responsiveness to other team requests, etc.) Recommend and draft protocols, procedures, lists and or tools, to document approved standards related to nursing and medical assistant care. Recommend improvements to optimize use of electronic health records (EHR) and data systems Ensure clients, families, and other visitors consistently receive exceptional customer service.
Staff Supervision and Development Supervise nursing and medical assistant staff in all TGC CMH-related programs. Recruit, train, evaluate and retain high-performing staff Provide clinical supervision and recommend professional development opportunities Foster a culture of accountability, collaboration, and service excellence Quality and Compliance Recommend, implement, and enforce program policies, procedures, and protocols.
Address client complaints, incidents, and health-risk issues Maintain audit readiness and oversee documentation quality Ensure compliance with Federal, State, Medicaid, and The Joint Commission accreditation standards Implement and monitor Total Quality Management (TQM) Committee quality improvement initiatives within assigned areas. Use nursing and