Senior Technician Operational Technology & Controls
Description Who We Are Our purpose at CloudHQ is to provide flexible, efficient and resilient data center solutions to businesses of all sizes. Our growing organization was founded by the pioneer of data center REITs. CloudHQ has state-of-the-art data center sites located in two Northern Virginia locations, as well as London, Frankfurt, Paris, Milan, and Sao Paulo, and we anticipate exponential growth over the next several years both in the US and abroad.
What the Role Entails The Senior Technician, Operational Technology & Controls, supports CloudHQ’s building automation, controls, and operational technology environments across the data center portfolio. This role provides hands-on support for Building Management Systems (BMS), Electrical Power Monitoring Systems (EPMS), Data Center Infrastructure Management (DCIM), OT network components, alarm monitoring workflows, and facilities telemetry used by operations teams.
This senior technical contributor role is suited for someone who has supported controls systems in live, mission-critical environments; understands the interaction between IT and OT systems; and can assist with commissioning, troubleshooting, change execution, vendor activities, documentation, and audit evidence collection. The role also supports CloudHQ’s internal AI and analytics initiatives by helping ensure facility telemetry is accurate, complete, and usable for predictive maintenance, fault diagnostics, and energy optimization.
What You Will Get to Do Centralized Monitoring & Operations Monitor and support centralized facilities monitoring workflows for BMS and EPMS across campuses, including alarm review, triage, escalation support, event coordination, and communication with site operations teams. Support alarm management, trend analysis, and fault detection and diagnostics (FDD) by identifying recurring issues, validating alarm behavior, and recommending tuning opportunities.
Maintain operational records and support reporting on alarm volumes, response activity, nuisance alarms, telemetry completeness, and system health indicators. OT Architecture & Controls Integration Support the implementation and maintenance of building automation and controls standards for BAS/BMS, EPMS, DCIM, SCADA concepts, and supporting OT network infrastructure. Perform and support controls integration activities across BACnet/IP, Modbus RTU/TCP, SNMP, MQTT, and OPC-UA in alignment with established standards.
Assist with point-to-point verification, controls validation, device communication checks, and integration quality assurance for new construction, retrofits, and system changes OT Cybersecurity & Compliance Support OT cybersecurity practices, including network segmentation, secure remote access, firewall rule coordination, asset visibility, and secure configuration of controls environments. Assist with ISO 27001 and SOC audit cycles by gathering system evidence, validating documentation, supporting data calls, and confirming controls-related records are complete and accurate.
Follow and support documented change management processes for OT systems, including change preparation, implementation support, validation, rollback readiness, and post-change documentation. Ensure SIEM and network monitoring visibility into OT environments in partnership with the IT organization. Commissioning & New Facility Turnover Support the controls scope during commissioning and turnover of new data center facilities, working with site operations, general contractors, commissioning agents, and controls vendors.
Validate telemetry readiness at Day 1 of operations by confirming point mapping, naming standards, alarm configuration, communication status, and flow to the central monitoring platform. Telemetry, Analytics & AI Enablement Support CloudHQ's internal AI and analytics team by helping validate clean, structured, real-time facility telemetry for advanced analytics, automated diagnostics, and energy optimization.
Assist with evaluation, testi