Medical Assistant
Description Job Title: Medical Assistant Reports to: Practice Manager Department: Geriatric Psychiatry Location: Snellville, Georgia Position Type: Full-Time Company Summary: Our geriatric psychiatry practice is dedicated to elevating the mental, emotional, and cognitive well-being of older adults. We clinically integrate behavioral health, cognitive assessment, and advanced treatment modalities — including Transcranial Magnetic Stimulation (TMS) and Creyos cognitive testing — to keep our patients well physically, mentally, and emotionally.
We partner with primary care providers, senior living communities, hospitals, and families to deliver coordinated, compassionate care to patients living with dementia, depression, anxiety, and other psychiatric conditions. Unlike your typical healthcare setting, our practice is designed to innovate around the needs of older adults. We reimagine geriatric psychiatric care and are not afraid to disrupt outdated models.
We try to avoid any micro-management of employees but rather embrace a core set of values that empower our team-members to make smart decisions: Our values: · Patients before Profits · Empathy before Expedience · Progress before Stagnation · Team before Individual · Safety before Everything At our practice, you'll be part of a team of caring and innovative professionals who are forging a new path in geriatric behavioral health — one that is patient-centered, family-inclusive, and highly coordinated.
We serve older adults with the kindness, dignity, and clinical excellence they deserve, and we excel in delighting patients, caregivers, and referring providers alike. Company benefits: We offer a competitive benefits package to our employees: · Medical · Dental · Vision · 401k w/ Match · Generous PTO, paid parental leave, company holidays · Continuing education support (CMA/RMA/CCMA renewal, BLS, TMS, Creyos training) · Flexible schedule and work/life balance The Medical Assistant is a member of a team focused on providing excellent and comprehensive Geriatric Psychiatry care for a specific population of older adult patients, including those living with cognitive impairment, dementia, depression, anxiety, and other behavioral health conditions.
Key Performance Outcomes: · 100% consent forms collected from the patient and/or authorized caregiver · 100% of copays and outstanding balances collected prior to appointment, combined with front office · 100% timely follow-up on all new-patient referrals until scheduled or otherwise resolved · 80% reappointment rate, new patients · 60% reappointment rate, existing patients (weighted for prior rescheduling) · 100% follow-up on labs, outside records, referrals, and prescriptions · 100% documentation of Creyos cognitive testing sessions available for provider review · 100% TMS prior authorizations tracked with accurate approval and expiration dates · Present with a polished professional appearance and the ability to demonstrate kindness, compassion, patience, energy, and a patient-first focus with older adults and their families Key Responsibilities: · Prepare patients for appointments, obtain vital signs, update medications, allergies, and medical history, and perform medication reconciliation utilizing the practice's EHR.
· Facilitate in-office and telehealth consultations by pre-visit chart review, ensuring all equipment is operable prior to the appointment, orienting patients and caregivers to the technology, and facilitating communication between provider and patient as needed. · Prepare patients for examinations and set up referrals for routine screening tests; assist providers with exams; explain procedures and provider instructions to patients and caregivers in a clear, gentle, dementia-friendly manner.
· Coordinate and assist with Creyos cognitive testing as ordered by the provider — schedule testing, prepare the patient and equipment, guide older adults through the testing process, and ensure completed testing is documented for prov