Part-Time Medical Receptionist (Front Desk Coordinator / Weekends Only)
Description Location: Atlanta, GA Job Type: Full-Time Reports To: Clinic Manager / Practice Manager About AllCare AllCare is a tech-enabled healthcare organization redefining access to primary and urgent care. Our mission is to deliver accessible, connected, and compassionate care through an omnichannel model that combines in-person visits, telehealth, walk-in care, and digital scheduling. Today, AllCare serves patients across 15 locations throughout Georgia, providing preventive care, women's health, chronic disease management, urgent care, and more.
We're building a modern healthcare experience that supports both patients and providers through innovative technology, collaborative teams, and exceptional service. Position Summary AllCare is seeking a warm, exceptionally organized, and professional Medical Receptionist (Front Desk Coordinator) to join our team. As the first point of contact for our clinics, you will play a critical role in creating an exceptional patient experience. The ideal candidate combines outstanding customer service with strong administrative skills—serving as a welcoming presence for patients, a trusted partner to our clinical team, and an efficient coordinator of front-office operations.
We are looking for someone who is tech-savvy, thrives in a fast-paced environment, enjoys solving problems, and is always looking for ways to improve the patient experience and streamline daily operations. Key Responsibilities Patient Experience & Service Welcome Patients Greet patients and visitors with warmth, professionalism, and empathy. Create a welcoming environment from check-in through check-out. Patient Advocacy & Service Recovery Handle high-volume patient interactions with professionalism and composure. Resolve patient concerns in real time through excellent communication and problem-solving. De-escalate challenging situations while maintaining a positive patient experience. Patient Registration & Intake Guide patients through registration and intake. Ensure demographic information, insurance details, and required documentation are complete and accurate. Assist patients with digital intake forms and patient portal enrollment as needed. Lobby Management Maintain a clean, organized, and welcoming reception area. Ensure patient flow remains organized throughout the day. Administrative & Clinic Operations Communication Management Manage a multi-line phone system. Answer questions, route calls appropriately, and relay messages accurately. Appointment Scheduling Schedule, reschedule, and confirm patient appointments. Coordinate provider schedules while optimizing patient access. Medical Records Scan, upload, sort, and route incoming faxes and medical records accurately. Maintain organized electronic documentation while ensuring data integrity. Technology & Patient Support Assist patients with portal access, digital scheduling, and telehealth readiness. Comfortably utilize electronic health record systems and other digital tools to support efficient clinic operations. Clinic Operations Monitor provider schedules and communicate delays or schedule changes to patients. Coordinate patient flow with providers and clinical staff to minimize wait times. Assist with administrative projects and operational initiatives as needed. Financial & Insurance Coordination Insurance Verification Verify insurance eligibility, benefits, and patient responsibility prior to appointments whenever possible. Payment Processing Collect co-pays, deductibles, and outstanding balances. Process payments accurately and balance daily payment reports. Compliance & Safety HIPAA Compliance Maintain strict confidentiality of al