MyChart EPIC Application Analyst III or IV (Remote)

Position Summary: We are looking for a seasoned Epic Analyst III or IV to handle the MyChart, Ambulatory, and EpicCare Link modules for UTHealth Houston’s Epic support team. This employee will be responsible for the ongoing design, build, testing, validation, and support of any and all assigned modules across the health care system. In this case, it will include MyChart, Ambulatory, and EpicCare Link.

The emphasis will be on the patient portal program, so you should already be certified in MyChart. You will work with operational stakeholders and IT technical staff to troubleshoot Epic system issues and problems, capture requirements for new initiatives, and support project planning and execution. You will work with end users to communicate improvements needed for business processes and contribute directly to the success of the UTHealth mission across technological, clinical, administrative, and financial perspectives.

To qualify for this role, you must already be certified in MyChart. This role will be remote, but it would be a plus if you could come on-site to Houston from time to time. What we do here changes the world. UTHealth Houston is Texas’s resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in. Once you join us, you won't want to leave.

We reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus: 100% paid medical premiums for our full-time employees Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equate to around 37-38 days per year) The longer you stay, the more vacation you’ll accrue!

Longevity Pay (Monthly payments after two years of service) Build your future with our awesome retirement/pension plan! We take care of our employees! As a world-renowned institution, our employees’ well-being is important to us. We offer work/life services such as... Free financial and legal counseling Free mental health counseling services Gym membership discounts and access to wellness programs Other employee discounts, including entertainment, car rentals, cell phones, etc.

Resources for child and elder care Plus many more! Position Key Accountabilities: Maintains expertise and seeks additional knowledge in the support and optimization of assigned Epic module(s), and how they integrate with other applications. In this case, MyChart with backup for Ambulatory and EpicCare Link. Works cohesively with stakeholders to provide system support, including analysis, build, and testing of requested changes, and analysis of new application functionality.

Reviews, builds, tests, and implements new functionality via System Upgrades and Special Updates. Works and manages multiple tasks independently. Demonstrates timely, effective, and efficient troubleshooting of very complex production software and workflow issues (which may cross applications/teams) and defines mitigation plans for resolution. Acts as primary contributor in the development and documentation of internal procedures to use in conjunction with Epic application support, maintenance, and optimization.

Helps develop build timelines and project plans. Develops and maintains system documentation to support and maintain the Epic system. Assists the Application Director in developing build timelines and project plans as communicated by leadership. Performs and oversees unit testing of application configurations and builds in appropriate non-production environments to identify defects and create resolution plans.

Assists with the creation of test scripts and ensures test scripts for integrated and end-user testing are relevant and accurate. Performs testing in a structured manner, follows any defined test scripts, and documents results. Performs unit testing of application configurations and builds in appropriate non-production environments,