At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency.
If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary The Virtual Care RN will work in close collaboration with a diverse and high functioning patient care delivery team. They will provide real-time clinical support in a centrally located virtual environment. Responsible for partnering closely with bedside nursing staff, providers, and care coordination teams to ensure accurate documentation, patient education, compliance with care protocols, and safe transition of care.
The virtual nurse will enhance efficiency, consistency, and patient experience while reducing bedside nurse workload. • Smart Health will be located on 18th floor of MH Tower at Memorial City o Hours are 9:00am – 9:00pm, 7 days per week o RNs will work 3/12’s o This is not a remote position • Ratios - up to 50 o Might evolve as the technology evolves • Role of Virtual RNs – Admissions and Discharges (part of the care team) o Lots of interaction with bedside and charge nurses, physicians o Call facilities to give discharge reports and work very closely with bedside Job Description MINIMUM QUALIFICATIONS Education: Graduate of an accredited School of Professional Nursing; Minimum Associates Degree of Nursing required; Bachelor of Nursing preferred Licenses/Certifications : • Current State of Texas license or temporary/compact license to practice professional nursing required • Certified in Basic Life Support required • Additional certifications may be required based on discipline and/or nursing unit Experience / Knowledge / Skills: • Five (5) years of recent acute care bedside nursing experience required • Demonstrated excellent critical thinking skills with advanced assessment capabilities • Effective communication (oral/ written) skills • Excellent interpersonal skills with ability to demonstrate empathy • Strong organizational and time management skills with ability to manage multiple priorities of equal importance in a fast-paced environment • Strong analytical, data management and PC skills • Demonstrated proficiency with digital health tools PRINCIPAL ACCOUNTABILITIES • Collaborate with interdisciplinary team in the delivery of virtual patient care, utilizing the nursing process.
• Provide professional virtual nursing care to patients, with a focus on admission and discharge, patient education, and medication reconciliation. • Actively facilitate new patient admission; including history collection, medication reconciliation, and required screening questions. • Utilize evidence-based practice to provide best in class virtual care. • Follow established guidelines throughout the intake process, including history collection, medication reconciliation, and required screening questions.
• Coordinate and complete discharge teaching via virtual platform, including medications, follow-up appointments, and care instructions. • Identify barriers to discharge and escalate issues promptly. • Deliver safe and appropriate virtual care to patients, according to the nursing skills inventory and the age and needs of the patient/population served. • Participate in workflow improvement initiatives related to virtual nursing.
• Support quality, patient experience, and throughput metrics related to admissions and discharges. • Utilize virtual technology to maintain visual and verbal connection with patients. • Coordinate the planning for the delivery of v