Company Description Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults. All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services.
Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings. Join our motivated and vibrant Team and build your career with us. Job Description Responsibilities Beverage Operations Management: · Oversee all aspects of beverage operations, ensuring quality service and consistent product delivery across all food and beverage outlets.
· Manage beverage service during peak and off-peak times, ensuring that guest expectations are exceeded at all times. · Ensure the efficient operation of bars, lounges, and other beverage-related services, maintaining high standards of cleanliness, organization, and presentation. Team Leadership: · Lead, mentor, and train the beverage team, including supervisors, bartenders, baristas, and barbacks, ensuring they meet service standards and operate efficiently.
· Foster a positive work environment, promote teamwork, and develop team members through continuous coaching and feedback to the team to enhance performance and career growth. · Conduct performance reviews, provide feedback, identify areas for improvement support development plans, to enhance team effectiveness and ensure a motivated team culture. Menu Development & Innovation: · Collaborate with the culinary team and F&B Operations Manager and Director of Food & Beverage to develop and update beverage menus, ensuring creativity and variety while aligning with guest preferences and seasonal trends.
· Introduce innovative drink offerings, including signature cocktails, premium beverage selections, and local-inspired drinks, to differentiate the hotel’s beverage offerings. · Regularly evaluate the menu, adjust recipes, and create seasonal or promotional beverage items that enhance guest experience and increase sales. Inventory & Stock Management: · Oversee the beverage inventory, ensuring proper storage, rotation, and control of products.
· Manage stock levels to minimize waste and ensure consistent availability of beverages, particularly high-demand items. · Maintain accurate inventory records, conduct regular stock audits, and place timely orders based on usage trends and budget forecasts. Cost Control & Revenue Growth: · Develop and implement strategies to control beverage costs while maintaining product quality and guest satisfaction.
· Monitor beverage sales and analyze trends to identify opportunities for increasing revenue through upselling, promotions, and efficient operations. · Collaborate with the culinary team and F&B Operations Manager and Director of Food & Beverage to establish beverage pricing strategies that are competitive and profitable, while ensuring alignment with brand positioning. Guest Experience & Satisfaction: · Ensure that all beverage service meets or exceeds the standards of quality, service, and presentation.
· Address guest complaints or concerns promptly and professionally, ensuring swift resolution to ensure maximum guest satisfaction. · Proactively engage with guests, obtaining feedback on beverage offerings and making recommendations to enhance their experience. Health & Safety Compliance: · Ensure that all beverage operations comply with health and safety regulations, including safe alcohol service practices.
· Oversee the implementation and adherence to hygiene and safety procedures across all beverage areas. · Conduct regular training with staff on safety practices, including alcohol service