Company Description EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients.  We get fired up when people talk about getting—and staying—healthy.
That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need.  We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry.
We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.   Job Description The Brand Operations Director, AI is a hybrid creative and operational leader responsible for both how the EVERSANA AI Agency platform is positioned and brought to market and how it is applied to deliver real, measurable value for clients. This is a bridge role — connecting brand and go-to-market strategy with platform-enabled creative execution — and requires someone who is equally comfortable shaping the narrative around the platform and guiding its application within live client engagements.
This role partners closely with Strategy, Account, Product, and Creative teams to ensure the platform is used in ways that are strategically sharp, creatively strong, and commercially differentiated. The right candidate brings deep experience in brand systems, growth-oriented creative, and integrated campaigns, and is energized by the challenge of translating complex AI capabilities into clear, compelling client value.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by: Client-Facing Platform Application & Creative Operations Guide the application of the AIA Platform within active client engagements, ensuring creative output is strategically grounded and operationally efficient: Define and shape creative briefs that translate client business objectives into platform-enabled creative solutions Pitch and present AI-powered creative concepts to clients in partnership with Strategy and Account leads Supervise and quality-control AI-enabled creative output, maintaining high standards across pharma brand, HCP, DTP, and payer audiences Partner with creative teams (whether sole-operator or small pod model) to build modular, scalable creative systems Identify gaps between platform capability and client need, feeding structured insight back to Product Track what has been sold and deployed across the client portfolio to identify replication and expansion opportunities Modeling inclusive behaviors and proactively managing bias.
All other duties as assigned . Qualifications 12+ years of progressive experience in creative direction, brand strategy, and integrated campaign leadership Demonstrated success leading brand and growth creative across SaaS, fintech, B2B, or D2C environments Experience building and scaling modular creative systems across paid media, lifecycle, and brand channels Track record of pitching and presenting creative strategy to senior client or business stakeholders Familiarity with AI-enabled creative workflows and a genuine interest in how AI accelerates experimentation and production PREFERRED QUALIFICATIONS: Ability to translate complex platform capabilities into sharp, resonant positioning and messaging Leads multidisciplinary creative teams with clarity, high standards, and strong velocity  Connects brand narrative