Head of Agreements and Strategic Customer Partnerships

Company Description At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Job Description The Agreements and Strategic Customer Partnerships is a hands-on leadership role responsible for driving profitable growth, customer retention, and the expansion of strategic agreements and key accounts across Sub-Region North. The team will work closely with the EMEA Strategic Industries and Account Management organisation  The role leads a unified team responsible for agreement sales and renewals, large agreements, and industry/key account management, working in close collaboration with the EMEA Strategic Industries and Account Management organization. As a working manager, the position combines team leadership with direct commercial ownership, customer engagement, and execution.  In addition to leading the team, the role personally manages selected strategic customers and agreements, ensuring strong customer relationships and long-term partnership development.

The position drives alignment between Industrial Equipment and Service to maximize customer value, business growth, and operational excellence.  Key Responsibilities  Leadership & Team Management  Lead, coach, and develop the Agreements and Strategic Customer Partnerships team.  Establish a high-performance culture focused on customer centricity, accountability, and growth.  Set clear objectives, KPIs, and development plans for team members.  Drive collaboration across Sales, Service, Operations, and Regional Leadership teams.  Develop and ensure standardized account management and agreement management practices across the region.  Strategic Key Account Management  Personally manage a portfolio of selected strategic customers and key agreements.  Develop and execute account plans aligned with customer business objectives and growth opportunities.  Build executive-level relationships with customer stakeholders.  Identify and drive cross-selling, up-selling, modernization, digital, and lifecycle opportunities.  Serve as executive sponsor for key strategic customer relationships.  Agreements Business Development  Own growth, retention, and profitability targets for agreements across the North region.  Drive contract renewals, extensions, and new agreement acquisition.  Monitor contract performance and customer satisfaction.  Promote value-based selling and lifecycle service solutions.  Ensure effective governance of strategic agreements and framework contracts.  Ensure wins for strategic large agreement opportunities across the North region, driving cross-functional collaboration and successful contract closure.  Commercial Performance  Deliver profitable growth through Agreements and Key Accounts, including revenue, margin, and retention.  Drive pipeline development and agreement base forecasting excellence, ensuring visibility and predictability of agreement sales, renewals, and large agreement opportunities.  Lead commercial negotiations and contract discussions for major opportunities.  Analyze market dynamics, competitive developments, and customer requirements to identify strategic growth opportunities.  Guide pricing strategy and key commercial decisions to maximize customer value and business performance.  Customer Experience & Retention  Drive customer loyalty, retention, and advocacy programs.  Monitor key customer satisfac