Company Description CREATIVITY IS OUR SUPERPOWER.  It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day.
We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers. Job Description The Opportunity:  The Key Account Representative  will play a key role within the Core Europe ecommerce team, supporting the identification, onboarding and acceleration of new customer and channel opportunities, while providing operational and commercial support to account managers to ensure flawless execution of key business initiatives.
This position requires a highly organised, commercially minded and adaptable individual who can work effectively in a fast-paced environment, build strong relationships with internal and external stakeholders to deliver positive outcomes. What Your Impact Will Be:  Ecommerce Development Partner with the ecommerce team to help identify, set up and launch new customer opportunities and ecommerce business models.
Support the onboarding process for new customers, ensuring all commercial and operational requirements are completed efficiently. Contribute to initiatives that accelerate customer acquisition and revenue growth. Account Management & Commercial Operations/Execution Support the day-to-day management of e-commerce accounts across Europe. Assist in delivering customer growth plans and commercial objectives.
Monitor account performance and identify opportunities for improvement and growth. Provide operational support to Account Managers to ensure seamless execution of commercial plans. Support forecasting, promotional planning, pricing updates and customer administration. Ensure accurate and timely completion of reporting and customer requirements. Cross-Functional Collaboration Work closely with Sales, Marketing, Supply Chain, Finance and Customer Service teams to support business objectives.
Build positive and productive relationships both internally and externally. Contribute to a collaborative and high-performing team culture. Provide support for cross-category projects across the Mattel business. Qualifications What We’re Looking For: 3 plus years of experience in Key Account Management, preferably within e-commerce or a similar commercial environment. Strong commercial acumen with the ability to identify opportunities and contribute to growth-focused solutions and deliver positive outcomes.
Comfortable working in ambiguous situations and adapting to changing priorities. Strong communication and relationship-building skills. Highly organised with excellent planning, coordination and prioritisation skills. Strong analytical capability with the ability to interpret data and generate actionable insights. Resilient, proactive and determined to achieve outcomes. Team-oriented with a collaborative, empathetic and supportive approach.
Excellent Microsoft Office skills, particularly Excel and PowerPoint. Bachelor's degree in Business, Marketing, Supply Chain, or a related field. Fluent in English, both written and spoken, with proficiency in an additional European language considered a plus.   Additional Information What We Offer:  Gross annual salary range of GBP 47,040 - GBP 55,860  Bonus scheme: Participation in Mattel Incentive Plan (MIP)with the target of 7.5% of base salary, payout is determined by company and individual performance results Paid time off: 25 vacation days (with option to buy up to 5 extra days) + 2 volunteer days/year + a day off on your birthday!
Cycle to work scheme Employee assistance program: Access to Help@Hand (Unum), Modern Health, Headspa