Company Description Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.
As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Job Description To ensure objectives are met in all the restaurants, bars and food outlets. Direct and coordinate all activities regarding the restaurant, and beverage departments by performing the following duties personally or through subordinate supervisors.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Ensure adherence to product receiving procedures consistent with department policies. Oversees and coordinates work of the entire staff engaged in executing guest service, preparing meals and beverages to ensure adherence to recipes and quality standards. Ensure the proper quantity and control of Food, Beverage and other supplies to include cost controls, quality control, inventory accuracy and rotating stock.
Prepare weekly work schedules for the entire staff to ensure presence of requisite labor force on each shift with objective to meet customer service and food safety standard guidelines Inspects food bar and kitchen for conformance to governments and company safety, security and sanitation requirements. Organize regularly scheduled training classes and meetings with the entire staff. Conduct formal performance evaluation of all food and beverage staff.
Discipline individual staff in accordance to company guidelines  Responsible for New Hire staff selection, interviewing, and department training. These are all to be conducted within company/department guidelines Maintains current and accurate standard operating procedural manuals to include: service standards, menu item preparation, specifications, safety and security, purchasing, ordering, receiving, stocking, requisitioning and internal audit policies.
Maintains par stock per department procedure Maintains and evaluates spoilage Responds to all inquiries, complaints in a professional and urgent manner Performs department self-audit quarterly documenting policy violations Completes/maintains weekly inventories with accuracy per established procedure Observes staff opening/closing outlet procedures, maintains current documents checklist Assigns daily production and planning Documents staff call-in/tardiness Implements department action plans as directed.
Enforces staff, company and department grooming policies Attends and participates in required department manager meetings Evaluates individual staff customer service quality levels daily Supports/embraces company's Service philosophy, motto, standards, and Principles of Service Maintains current job descriptions within department  Recognizes/praises staff extraordinary service, rewards staff utilizing team recognition programs SUPERVISORY RESPONSIBILITIES Responsible for the overall direction, coordination and evaluation of these areas.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining of team members; addressing complaints and resolving problems. Qualifications To perform this job successfully, an indi