Clinical Services Manager - Clinical Resource Team

Company Description One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities.

We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game. A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities.

Guided by our accomplished senior leadership team, together we are driving our vision of world-class health care inspired by our people and communities. At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today! Job Description This is an exciting opportunity to play an active role in one of the largest community hospitals engaged in health system transformation.

  Reporting directly to the Director of Access & Flow, Clinical Resource Team, Staffing and Scheduling Services, Admitting & Registration and Infection Prevention and Control, the Clinical Services Manager is a key member of the program's leadership team. Leading an interprofessional team of passionate and highly skilled clinicians and team members, the Clinical Services Manager is responsible supporting day to day operations; provide leadership to an inter professional team to employ best practices; effectively communicate and lead process in delivering safe, competent and ethically patient centered care and cost effective services using an evidence-informed and stakeholder engagement approach.    There will be significant opportunities for this manager and their team to step up to new challenges and shine.

This is an opportunity for a leader to foster a renewed and uplifted sense of community and teamwork and to encourage growth at the individual and team level. Quality and Safe Patient Care:  Support the implementation of best/leading practices, quality documentation and accountability models Facilitate an inter-professional collaborative approach to leadership, recognizing and maximizing the unique contribution of each team member Monitor and respond in a timely manner to quality, safety, risk and other performance/outcome indicators Promote and facilitate a safe and therapeutic environment in accordance with best practices for the provision of care Collaborate with CSM colleagues to promote patient and family centered care in the areas CRT supports.

Responds and addresses issues and or concerns identified by patients and families and internal and external stakeholders in a timely fashion Coordinate resolution of issues/concerns/ related to operational activities across the CRT program to ensure seamless leadership  Work collaboratively with the CSM’s and inter professional team members to assess clinical and educational needs within the CRT on an ongoing basis  Leadership Responsibilities:  Develops and implements the operational and program strategic plans and/or initiatives, in collaboration with the program leadership team Identifies areas for improvements, secures resources and implements efficient processes/ structure required for safe and efficient operations Evaluates data and provides feedback to the team on findings to drive timely delivery of exceptional services Works collaboratively with th