Company Description Wonderful Sales is the sales and merchandising organization for The Wonderful Company, including iconic brands such as Wonderful Pistachios, FIJI Water, POM Wonderful, and Wonderful Halos.  Our NY Direct Store Delivery (DSD) operation, located in Bronx, NY consists of approximately 30 employees, 12 delivery vehicles, and a 14,000-square-foot warehouse with refrigerated (38°F) and ambient storage environments, serving more than 900 retail customers throughout the Greater New York Metro area.
We are seeking a Director of Operations to provide operational leadership for our New York DSD team.  Reporting to the Sr. Director, Finance and Operations for the Wonderful Sales DSD team, this role oversees warehouse, routing, and delivery operations and requires a proven leader with experience in DSD distribution, team development, and operational excellence across the business.
Job Description Role Scope & Expectations Serve as a key member of the leadership team, helping shape operational strategy, support growth, and drive the future direction of the NY DSD operation. Partner closely with Sales, Customer Service, Finance, IT, Human Resources, and other cross-functional teams. Directly manage the Senior Route Sales Manager and Warehouse Manager. Provides indirect leadership for approximately 15 frontline employees across warehouse and delivery operations.
This is an on-site leadership role based in the Hunt's Point area of the Bronx, NY. The Director is expected to maintain a consistent in-person presence and work from the facility five days per week. This position typically works an eight-hour schedule Monday through Friday during standard business hours (8:00am-4:00pm or 9:00am-5:00pm); however, flexibility is required to support business needs given the operation’s weekday hours from 4:00am to 7:00pm.
Evening and weekend work is infrequent but may be required during peak periods, staffing shortages, weather events, or other business disruptions. Operational Leadership Provide strategic and day-to-day leadership for warehouse, routing, and delivery operations. Establish clear operating standards, performance expectations, and accountability. Ensure warehouse and delivery operations meet customer service, safety, quality, and financial objectives.
Translate company strategy into actionable operating plans, staffing models, performance goals, and continuous improvement initiatives. Evaluate facility, fleet, labor, and network capacity requirements to support current operations and future growth. Serve as the senior operational leader during service disruptions, capacity constraints, weather events, and other business continuity challenges. Partner with Human Resources on recruitment, retention, employee relations, performance management, training, and workforce planning.
Warehouse Operations Oversee receiving, put-away, replenishment, picking, loading, returns, inventory control, sanitation and facility operations. Partner with Warehouse manager to improve warehouse productivity, order accuracy, inventory accuracy, load quality, and on-time dispatch performance. Establish labor planning and scheduling practices based on volume, seasonality, and customer requirements.
Reduce shortages, damages, write-offs, out-of-stocks, and product rotation issues. Ensure warehouse layouts, equipment, and workflows support safe and efficient operations. Maintain controls for product handling, lot tracking, expiration management, and FIFO/FEFO inventory practices. Routing Management and Optimization Monitor route adherence, delivery productivity, vehicle utilization, stop efficiency, and on-time performance.
Support the design and maintenance of efficient delivery territories, route structures, service frequencies, and customer delivery windows. Partner with Sales and Customer Service to evaluate new accounts, service changes, delivery requirements, and customer-specific exceptions. Partner in ensuring route plans