Company Description Are you ready to be a big part of something big?  At carsales, we’re all about making buying and selling a great experience. Since 1997, we’ve been evolving with the new economy to help people choose how they move today and tomorrow. When it comes to your career, we want to offer meaningful opportunities that empower you to make a lasting impact. But for that to happen, we strive to feel small, small enough to stay agile, learn across teams, and connect authentically with each other.
With a vision to be the global leader in online vehicle marketplaces, we’re transforming how people buy and sell across the world. We discover new ideas and bring them to life. We continue to grow, and we continue to evolve and we’re not afraid to take bold steps to get there. Our Sales   teams are full of talented individuals who partner with our customers – whether that be dealerships, agencies, automotive manufacturers, corporates or finance and insurance companies.
They’re passionate about ensuring we remain a market leader, providing best in class services and offering tailored solutions to our clients and customers. We have multiple sales teams who look after different client bases, so there are plenty of opportunities to move teams and learn something new if you’re wanting to broaden your skillset. We embrace hybrid working combining the flexibility of remote work with the energy and connection of in-person collaboration.
We champion flexibility and offer a range of policies and leave options to support your wellbeing. What’s on offer Recognition as one of Australia’s Best Workplaces™ by Great Place to Work®, a Family Friendly Workplace, a WORK180 endorsed employer. A highly engaged, collaborative team where you’ll learn from exceptional talent. 24 weeks paid parental leave for primary caregivers, four weeks for secondary caregivers, and six weeks paid gender-affirming care leave.
Regular hackathons, continuous learning opportunities, and wellbeing initiatives that support your mental, emotional, and physical health. Job Description What you’ll be doing As an Enterprise Customer Success Manager, you’ll manage relationships across some of our largest automotive dealer groups, partnering with up to 150 dealers to drive engagement, product adoption and long-term customer success.
You’ll be out in the field as well as working virtually with dealers, using data and insights to identify opportunities, solve challenges and help customers get the most from their SaaS subscriptions. You’ll work closely with Enterprise Account Managers, Account Executives and Onboarding teams to deliver a seamless customer experience while identifying opportunities for growth and re-engagement. If you’re a commercially minded customer success or account management professional who loves building strong relationships, working with data and making a measurable impact, we’d love to hear from you.
You’ll Own and grow relationships across a portfolio of enterprise automotive dealers Use data and insights to identify risks, opportunities and areas for improvement Drive product adoption, best practice and customer engagement Deliver compelling reporting and insights to dealer stakeholders Identify subscription uplift and advertising opportunities Partner with internal teams to support onboarding, renewals and customer growth   Qualifications What we’re looking for Someone who is customer-obsessed, commercially savvy, highly organised and confident engaging with senior dealer stakeholders.
Automotive, SaaS or technology experience is a big plus. Proven experience in Customer Success, Account Management or Client Services, ideally within SaaS or technology Strong relationship-building and stakeholder management skills, with the confidence to engage with senior decision-makers and business owners A commercial mindset, with an ability to identify growth, retention and upsell opportunities Strong data and analytical skills, with the abili