Patient Access Lead

  Join Our Team and Keep Moving Forward with Breg! At Breg, we are dedicated to advancing orthopedic solutions that enhance the lives of patients and support healthcare professionals. As a leader in the orthopedic industry, we provide innovative products, consulting, technology, and services that help people move forward with confidence. We are currently seeking a Patient Access Lead to join our team onsite at one of the following locations: Oklahoma City, OK, Dallas, TX, or Chapel Hill, NC.

If you thrive in a dynamic environment where innovation and impact go hand in hand, this is the opportunity for you. Who You Are You are a forward-thinking professional who values collaboration, innovation, and making a meaningful difference. You bring expertise in communicating effectively both written and verbally and are eager to contribute to a team that is committed to delivering exceptional patient outcomes.

What You’ll Do As a Patient Access Lead, you will: Monitors operational performance and drives achievement of daily, weekly, and monthly operational objectives, including claim processing and reimbursement, collections, and key metrics expectations, recommending corrective actions as needed. Serves as escalation point for complex patient inquiries and concerns related to orders, referrals, authorizations, and billing matters, exercising independent judgment to facilitate resolution.

 Functions as a subject matter expert (SME) for Patient Access operations, assisting with claim volume management and providing guidance, consultation, and support to team members and cross-functional partners. Contributes to the development, implementation, and continuous improvement of Patient Access workflows, billing processes, and operational procedures to enhance efficiency, productivity, quality, patient satisfaction, and reimbursement outcomes.

Ensures adherence to Standard Operating Procedures (SOPs), work instructions, and established quality standards across all non-clinical operations. Partners with leadership to ensure effective onboarding, training, coaching, and continuous learning initiatives for Patient Access team members and external sales partners, as needed. Collaborates proactively with Field Inventory Leadership and cross-functional teams to support timely product delivery and an exceptional patient experience.

Maintains a thorough understanding of clinical documentation requirements and ensures accurate collection and review of necessary patient and claim information. Coordinates and prioritizes administrative and operational tasks that support business needs and the day-to-day activities of the Patient Access organization.  Builds and maintains effective working relationships with internal departments, healthcare providers, patients, payers, and business partners to promote effective communication and operational success.

Demonstrates professionalism and accountability by influencing positive team performance, driving engagement, and fostering customer service excellence. Oversees the Patient Service Center (PSC) administration functions, communicating operational disruptions, including power outages, severe weather events, or other circumstances impacting PSC operations, to appropriate leadership and support teams.

 Prepares and distributes operational reports and business reviews for key stakeholders, identifying trends and opportunities related to patient referrals, order activity, and service performance. Partners with the Revenue Cycle Management (RCM) and Payor Contract teams to ensure compliance with payorspecific requirements, including insurance verification, benefits review, prior authorization, claim processing, and patient financial responsibilities.

Ensures patient services and billing activities are conducted in accordance with organizational compliance requirements, payer guidelines, and applicable accreditation standards. Adheres to all Breg policies, standard operating procedures (SO