Medical Office Scheduler, Lead

LEAD MEDICAL OFFICE SCHEDULER CONTACT CENTER | FULL-TIME | MONDAY-FRIDAY | NON-CLINICAL  Established in 2001,   Southeast Orthopedic Specialists   is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. It is our wish to make industry-leading five-star orthopedic care accessible to as many people as possible.

At  Southeast Orthopedic Specialists , we are dedicated to taking care of you so you can take care of business! Below is our robust   BENEFITS PACKAGE that we   offer to all full-time employees: Competitive Health & Welfare Benefits Monthly $43 stipend to use toward ancillary benefits HSA with qualifying HDHP plans with company match 401k plan after 6 months of service with company match  Employee Assistance Program available 24/7 Employee Appreciation Days/Events Paid Holidays & Paid Time Off As   Southeast Orthopedic Specialists   continues to grow, we are looking to hire a Lead Medical Office Scheduler   for our   Central Business Office   located in   Jacksonville, FL !

Please see below for the functions and requirements to be considered for this position:   GENERAL SUMMARY Supports call center representatives to ensure optimum performance and patient care. Assists with process review, creating and maintaining materials to assist with scheduling, paging, and referral systems. Aids the scheduling team by being available on the Help Line to answer escalated questions and calls.

ESSENTIAL FUNCTIONS Team Leader Responsibilities Responsibilities may include opening/closing duties for the department while providing leadership direction. Receives questions or calls and provides timely support for the agents and patients. Motivate and encourage agents through positive communication and immediate feedback. Monitor phone queues regularly to ensure that the workloads are distributed evenly and to coach agents to improve performance.

Assists Leadership to ensure the department goals are being met specific to occupancy, percentages call wait times, and abandonment rates, etc. Assist Leadership in researching, special assignments and resolving scheduling discrepancies in a timely manner. Attends department meetings as assigned. Other duties as assigned by Leadership. Medical Office Scheduler Responsibilities Utilizes organization’s resources to schedule patient appointments.

Obtain patient demographic information; update and confirm necessary information to allow processing of claims to insurance plans. Utilizes appropriate systems to page providers that are on call. Successfully processes referrals through the referral system, contacts patients to schedule appointments, and imports referrals/documents to patient’s charts. Answer and resolve all incoming calls and requests in a timely, accurate manner.

Communicate with the Leadership about potential patient concerns. Triage and relay necessary messages to staff members in other departments. Ensure strict confidentiality of all health records, member information and meet HIPAA guidelines. Other duties as assigned. EDUCATION High school diploma/GED or equivalent working knowledge preferred. EXPERIENCE A minimum of two years of experience in the healthcare field is required.

Previous call center experience is preferred. Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry. KNOWLEDGE Knowledge of medical terminology, ICD, and CPT. Federal, state, and HIPAA privacy regulations. Knowledge of scheduling patients in a clinic/medical practice setting. SKILLS Strong negotiation, interpersonal, written, and oral communications skills.

Demonstrates outstanding customer service skills communicates well and utilizes excellent listening skills and telephone etiquette. Excellent interpersonal skills (t