RETAIL SALES AND MERCHANDISING MANAGER

MICRO CENTER is the nation’s leading computer and electronics big box retailer, offering more than 40,000 top technology products. For over 45 years, our success has been driven by unmatched expertise, a passion for innovation, and a steadfast commitment to exceptional customer service. Joining Micro Center means more than working in retail—it’s an opportunity to be at the forefront of fast-growing tech, including edge AI, advanced 3D printing, robotics, and emerging maker solutions shaping the future.

At Micro Center, Passion, Energy, and Commitment aren’t just words—they’re how we work, grow, and win together. We take pride in creating long-term customer relationships and cultivating a workplace where associates are supported, empowered, and valued. Our teams play a hands-on role in bringing complex and cutting-edge solutions to life for our customers, making technology approachable and impactful every day.

About the Role We are currently seeking a self-motivated, results-oriented RETAIL SALES AND MERCHANDISING MANAGER. In this role, you’ll lead a high-performing retail sales team focused on delivering an outstanding customer experience while driving sales and operational success. You'll coach and develop associates, oversee merchandising, inventory, and daily store operations. You’ll also partner with store leadership to achieve sales goals, build talent, and maintain a safe, customer-focused environment.

What You’ll Do As sales floor leader, ensure associates are greeting and presenting appropriate product solutions to all customers; ensure customer satisfaction standards are being met Consistently achieve customer satisfaction, sales, productivity, payroll and expense goals, as well as ensure that sales policies and procedures are being properly carried out at the store level Manage staffing, orientation and training to ensure competent supervisors and associates are hired, trained and scheduled to properly service our customers Participate in regular leadership meetings with General Manager, Operations, and Service to ensure store alignment.

Serve as manager-in-charge during the absence of the General Manager or other store managers Ensure the execution of ad set, visual merchandising standards, and execution of “The Guide”, our monthly merchandising handbook Provide and document regular coaching and feedback to associates to ensure appropriate sales presentation, customer satisfaction, visual merchandising standards, and that sales goals and results are being communicated to all associates Review P&L statements and sales reporting with the General Manager regularly to identify areas of concern; recommend and implement sales improvement plans Participate in and lead open and close procedures, as well as manage all freight flow and merchandise processing, including regular cycle counts and tracking of company assets through inventory control Maintain operational functionality and safety standards of all areas of responsibility Ensure human resource issues are handled in accordance with guidelines; partner with Store Manager and Regional HR Manager Perform additional duties and responsibilities as assigned What We’re Looking For Five or more years of leadership experience with a major big box retailer in a high-volume, 30,000+ square-foot store, preferably in a commissioned sales environment or within the consumer electronics industry Bachelor’s Degree preferred Previous experience in all aspects of retail management: driving sales, merchandising, operations, freight flow and customer service Experience in human resources functions and capable of hiring, retaining and coaching qualified employees Flexible availability, including early mornings, evenings, weekends, and holidays Occasional travel required for meetings, training, and other business-related needs Ability to stand and walk throughout the sales floor for the duration of each shift