Registration Clerk/Front Desk

About Us: Founded in 2004 by local physicians, Animas Surgical Hospital has been an integral part of the Four Corners region for more than two decades. Our goal has never been to be the only hospital in Durango but to be the best option for surgery, diagnostic imaging, emergency care, occupational medicine, and internal medicine. Our Mission: To provide innovative, exceptional healthcare that patients recommend, physicians prefer, and employees are proud of.

  Job Title: Registration Clerk/Front Desk Job Summary: Under the day-to-day general direction of the Clinic Manager, the Registration Clerk/Front Desk handles and routes all incoming calls and greets patients and patient families. Additionally, the Clerk is responsible for insurance verification as needed, cash collections and the correct handling of patient charts. Reports To: Clinic Manager Hourly range:  $19.50 to $31.97 (posted hourly range excludes overtime and bonuses which are not guaranteed) Essential Job Functions: Receives patients and visitors and provides assistance in scheduling appointments, patient registration, medical chart maintenance and the coordination of patient referrals.

Greets patients and visitors in a courteous and professional manner and verify patient contact and insurance information on file. Registers the patients, while ensuring that all demographic information is current. Ensures that required documents are received and documented in the patient’s record, such as Physician orders, result of patient history and physical exams, advance directives, patient bill of rights and notice of ownership disclosure.

Creates, files and retrieves patient charts as needed, ensuring proper security measures are followed to maintain confidentiality of all patient information. Answer non-medical questions and give routine non-medical instructions. Enters demographics of new patients, including insurance information, into the applicable system. Ensures appropriate patient signatures are secured for the informed consents prior to service being rendered.

Ensures that referrals are available and, if required, coordinates the exchange of patient data with referral sources. Answers incoming telephone calls, handling calls if applicable and otherwise routing calls to the appropriate party or taking messages. Collects, verifies, and enters the applicable system, all insurance and third-party resources for payment. May coordinate insurance verification with insurance companies through online eligibility verification system on a case-by-case basis.

Communicates with patients regarding patients’ financial responsibility and collects money such as copayments for the procedures. May escort patients throughout the Center to insure proper office flow. Understands and abides by all HIPAA policies and procedures. Maintains inventory of office supplies. This role excludes performing any clinical tasks related to patient, to include assessment or evaluation of patient’s medical condition or providing clinical advice or medical care or recommendations.

Demonstrated knowledge of potential exposure to hazardous materials (i.e. patient body fluids, disinfectant chemicals) and location of SDS sheets. Participates in QAPI and Safety Program. Additional Duties Performs other duties as assigned. Demonstrates the spirit of the philosophy, mission, and values of the hospital through words and actions and implements them into departmental processes, programs, and the working environment.   Minimum Requirements Education: High school education or equivalent.

Experience: Must be competent in the use of basic office equipment including computers, printer, telephone and fax. Demonstrated ability to communicate effectively and remain poised and professional when interacting with potentially hostile patients and family members. Must possess excellent clerical and organizational skills. Physical Requirements This position requires lifting, carrying, pushin