Director of Workforce Services

Are you the person who sees opportunities where others see obstacles? Who can move from big-picture strategy to day-to-day execution without losing momentum? Who thrives in ambiguity, learns quickly, and isn't afraid to challenge conventional thinking in pursuit of better outcomes? We're seeking a Director of Workforce Services to pilot, scale, and lead transformative workforce initiatives and ensure our programs create lasting, measurable impact for the clients we serve.

This might be the role for you if you are: Bold & visionary, seeing ambiguity as opportunity Energized by building something new rather than maintaining the status quo Fast-paced, a quick learner, and ready to refine your approach based on results Looking for the freedom to build, test, learn, and improve Someone who asks "What if?" more often than "Why?"   Top Accountabilities Leadership, Management & Accountability (LMA) Designated Subject Matter Expert Design, Test, and Scale Workforce Models Advance Evidence-Based Practice and Replication Cultivate Stakeholders and Community Partnerships   What will you be doing in your role?

Leadership, Management & Accountability (LMA) Translate agency vision into an actionable workforce strategy grounded in experimentation, learning, and measurable outcomes Lead teams with clarity, accountability, and adaptability in a fast-paced, evolving environment Drive performance to ensure teams deliver high quality and mission aligned service Model agency values and foster a culture of excellence and accountability always rooted in Catholic Social Teaching Ensure program fiscal health while balancing responsible risk-taking and innovation investment Align resources and remove barriers to drive consistent, high-quality implementation across teams Hold managers accountable for program implementation to ensure services are effective, efficient, and achieving intended client outcomes Designated Subject Matter Expert Build and maintain relationships with employers, industry partners, and community stakeholders Identify employment opportunities and pipelines for clients Ensure clients are trained and ready to work to meet employer needs Utilize knowledge and skill set to support internal decision-making, staff development, and external representation Serve as both a content expert and innovation leader in workforce development Design, Test, and Scale Workforce Models Lead the development and evolution of workforce services within a test-and-learn environment Design and advance new workforce approaches that integrate employment, skill development, and wraparound client support in cohesive and effective ways Establish and implement disciplined processes for piloting, evaluating, and improving workforce models Use data on client outcomes and market insight to inform decisions about model continuation, adaptation, scaling, or discontinuation Working with the Vice-President and Head of Client Services, develop new lines of services related to advancing the CCFW mission in given expertise area Advance Evidence-Based Practice and Replication Strengthen program effectiveness by championing a culture of evidence, evaluation, and continuous improvement Integrate data, research, and evaluation into program design and daily operations to ensure fidelity to proven methods Evaluate outcomes, identify opportunities for improvement & innovation based on data insights and field research Lead agency replication or scaling efforts with fidelity, ensuring program models remain impactful and sustainable Cultivate Stakeholders and Community Partnerships Serve as a visible program ambassador—building and maintaining relationships that support innovation, evaluation, and long-term impact Ensure community partners align with agency priorities and Catholic Social Teaching Maintain strong relationships with workforce partners ensuring clear communication and alignment of priorities Align partnerships to support both client succe