Front Desk Agent - (AM Shifts)

Position Summary   As a Hotel Front Desk Agent , you are the first point of contact for guests, playing a crucial role in ensuring a positive and memorable stay. This position involves managing check-ins and check-outs, handling cashiering duties, and attending to guests' needs with prompt and personalized service.    Essential Functions   Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.

  Register guests into the computer system, verifying reservation details and processing payments.   Handle cash and balance the cash drawer, maintaining accurate financial records.   Provide guests with information about hotel facilities and local attractions.   Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.

  Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.   Maintain extensive knowledge of the hotel’s services, facilities, and the local area.   Follow hotel policies and procedures, including safety and security standards, brand standards, and continuously strive to improve operational standards.   Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.

  Work cohesively with the team, supporting management and collaborating professionally with co-workers.   Maintain knowledge of and comply with departmental policies, service procedures, 4 Keys service standards, and safety and security procedures.   Perform all additional duties as assigned by management.       Skills and Abilities   Understand the mission, vision, and goals of the hotel.

  Must be able to prioritize and work efficiently with limited supervision.   Must be detail oriented and able to multi-task efficiently.   Must be able to speak and understand and communicate the primary language(s) used in the workplace.   General knowledge of the city where the hotel is located and its attractions.   Extensive knowledge of the hotel, its services and facilities.

  Strong team player, able to partner with management and other employees in a professional manner.       Physical Requirements & Working Conditions:   The minimum physical requirements for this position include but are not limited to:   · Flexible and long hours sometimes required   · Must be able to lift and/or carry up to 50 pounds   · Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation   · Ability to stand and walk for extended periods of time   · Ability to bend and twist, push and pull, stoop, and kneel   Disclaimer   All duties and requirements stated are essential job functions.

This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the “at will” employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.

  Reasonable Accommodation Statement   To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: [email protected]   Equal Opportunity Employer Statement   We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, rel