Wheelchair Agent

Overview   People. Passion. Pride. This is what has driven our teams since 1833.   Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.   But at the heart of our business is our people.     Role Purpose     The Wheelchair Agent is responsible for assisting passengers with mobility needs throughout the airport terminal in a safe, courteous, and professional manner.

This role provides wheelchair transportation and customer support to ensure passengers receive timely assistance from check-in through boarding, connections, arrival, and baggage claim.     What you will be doing       Assist passengers requiring wheelchair or mobility assistance throughout the airport   Transport passengers safely between ticket counters, security checkpoints, gates, baggage claim, and connecting flights   Assist passengers with boarding and deplaning aircraft when required   Provide excellent customer service and professional communication to passengers and families   Assist elderly passengers, individuals with disabilities, and travelers requiring special assistance   Handle wheelchairs and mobility equipment safely and properly   Coordinate with gate agents, airline staff, and airport personnel to ensure timely passenger assistance   Respond promptly to wheelchair service requests and maintain efficient passenger flow   Assist with light baggage handling when necessary   Follow all airport safety procedures, airline policies, and TSA regulations   Report operational concerns, passenger incidents, or equipment issues to supervisors promptly   Maintain professionalism, patience, and sensitivity while assisting passengers   Perform other duties as requested     Safety, Security, Wellbeing and Compliance:   You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures.

The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.     What we are looking for:     High school diploma or GED   Must be 18 years of age or older   Strong communication and interpersonal skills.

  Ability to work in a fast-paced and physically demanding environment.   Ability to remain patient, courteous, and professional at all times.   Ability to work flexible schedules, including nights, weekends, holidays, and overtime.   Reliable attendance and punctuality   Must have reliable telephone and transportation   Previous customer service, hospitality, healthcare, or airport experience   Airport terminals, gates, security checkpoints, and baggage claim areas   Fast-paced environment with frequent passenger interaction   Requires extensive walking throughout airport terminals   Exposure to crowded and high-traffic passenger areas   Ability to push passengers in wheelchairs for extended periods   Ability to stand and walk continuously throughout shifts   Ability to lift, push, and pull up to 50 pounds occasionally   Ability to assist passengers safely during boarding and deplaning operations   Must be able to take verbally direct in English   Must be able to read, write, understand and carry out instructions in English   Must pass pre-employment and random drug tests   Must pass a pre-employment background check &nbs