Consortium MEAL Tech Officer-CCA

General Position Summary The MEL Tech Officer is responsible for supporting digital data systems, mobile data collection platforms, beneficiary databases, accountability mechanisms, and community feedback management for the CCA program. The position will support setup and maintenance of CommCare-based data collection systems, PowerBI dashboards, referral tracking systems, complaint and feedback databases, dashboards, and reporting tools while ensuring compliance with data protection and accountability standards.

The position reports to the Consortium MEAL Manager. Essential Job Responsibilities SAFEGUARDING RESPONSIBILITIES Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

MEL Technology and Information Management Develop, maintain, and troubleshoot digital data collection tools using CommCare for CCA, Support deployment of digital tools for vulnerability assessments, PDMs, RNAs, monitoring visits, referral tracking, and accountability activities. Maintain beneficiary databases, monitoring trackers, referral databases, and feedback management systems. Conduct regular data quality checks, consistency checks, deduplication, and database cleaning.

Support data synchronization, backup, storage, and secure archiving procedures. Generate routine data summaries, dashboards, and visualization products for internal reporting and decision-making through PowerBI. Support integration and harmonization of consortium data systems where applicable. Assist in management of service mapping and referral databases. Ensure all information systems comply with Mercy Corps and donor data protection requirements.

Support troubleshooting for mobile devices, tablets, and field data collection applications. Ensure compliance with PM@MC minimum standards and Mercy Corps MEL policies. Support implementation of Community Accountability and Reporting Mechanisms (CARM) across target locations. Monitor accessibility, confidentiality, inclusiveness, and effectiveness of feedback channels. Track, document, and follow up on complaints, feedback, referrals, and response timelines.

Support analysis of community feedback trends to inform program adaptation. Ensure feedback loops are closed appropriately with communities and stakeholders. Promote safe, inclusive, and protection-sensitive engagement with affected populations. Data Protection and Compliance Ensure secure handling and storage of personally identifiable information (PII). Support implementation of GDPR-compliant data protection practices and consent procedures.

Maintain password-protected systems and role-based access controls. Support data confidentiality and safe information-sharing procedures across departments and consortium partners. Capacity Building and Technical Support Train consortium staff and enumerators on mobile data collection tools, CARM systems, and data quality standards. Provide technical support to partner field teams during assessments, distributions, monitoring, and emergency responses.

Develop simple user guides and SOPs for digital systems and accountability tools. Support continuous improvement of MEL technology systems and accountability processes. Coordination and Reporting Coordinate closely with MEL, Program, IT, Operations, and consortium focal points. Support preparation of internal reports, dashboards, and donor reporting inputs. Escalate critical accountability concerns and sensitive complaints through appropriate safeguarding channels.

Support learning and adaptive management processes through data analysis and accountability insights. Security Ensure compliance with