Wheelchair Dispatcher - JFK Airport

SMOOTH RIDES START WITH STRONG GUIDES- WHEELCHAIR DISPATCHER WANTED! Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced,  team-oriented environment, we want to speak to you!   WHY WORK FOR PRIMEFLIGHT? Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility) We are committed to being a leading provider of commercial services within the aviation industry Our teams focus on maintaining a positive working environment and treating all team members with respect With more than 200 locations across the world, we offer opportunities for career progression SUMMARY OVERVIEW   The Wheelchair Dispatcher is responsible for coordinating and managing the efficient deployment of wheelchair services throughout the airport.

This role involves scheduling and dispatching wheelchair attendants to assist passengers with mobility challenges, ensuring timely and effective service. You will monitor flight schedules, passenger needs, and attendant availability to optimize resource distribution and response times. Additionally, the position requires maintaining clear communication with airport staff, attendants, and passengers to facilitate a smooth and supportive experience for those requiring assistance.

    RESPONSIBILITIES   Coordinate the dispatch of wheelchair services throughout the airport terminals    Respond promptly to requests for wheelchair assistance from airline personnel and passengers    Manage the scheduling and routing of wheelchair attendants to maximize efficiency    Track the availability and location of wheelchairs and mobility equipment    Maintain clear communication with airport staff, including gate agents and customer service representatives    Ensure compliance with ADA (Americans with Disabilities Act) guidelines and airport regulations    Provide training and guidance to wheelchair attendants on proper handling and safety protocols    Monitor service quality and passenger satisfaction regarding wheelchair assistance    Handle passenger inquiries and concerns related to wheelchair services    Maintain records and logs of wheelchair dispatches and assistance provided    Collaborate with airport security and medical teams in case of emergencies    Oversee the maintenance and readiness of wheelchair equipment    Develop and implement procedures to improve service delivery and response times    Liaise with airline and airport personnel to streamline wheelchair service operations    Prepare reports on service metrics, challenges, and improvements for management review    Exemplify PrimeFlight customer service and safety standards   Perform any additional duties as assigned by management      QUALIFICATIONS   18 years of age or older   Must be legally authorized to work in the country of employment.

  Communicate effectively in English (reading, writing, speaking)   1 year of wheelchair experience    Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices   Effectively communicate with colleagues and clients, both in-person and through electronic means   Pass a background check and drug screen    Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S.

Customs and U.S. Postal- as applicable).   Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays      To perform this job successfully, an individual must be able to perform each essential requirement satisfactoril