Operations Agent - CLE Airport

PROMOTING SEAMLESS AIRPORT FLOW FROM RUNWAY TO GATE - OPERATIONS AGENT WANTED!   Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced,  team-oriented environment, we want to speak to you!    WHY WORK FOR PRIMEFLIGHT?   Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more  (*Benefits may vary based on eligibility)   We are committed to being a leading provider of commercial services within the aviation industry   Our teams focus on maintaining a positive working environment and treating all team members with respect   With more than 200 locations across the world, we offer opportunities for career progression        SUMMARY OVERVIEW       The Operations Agent is a dynamic role focused on managing and overseeing daily airport operations.

This position involves coordinating with various departments to ensure smooth and efficient airport functioning, including monitoring flight schedules, managing gate assignments, and overseeing baggage handling activities. You will also be responsible for ensuring compliance with safety and security regulations, and promptly addressing any operational issues or emergencies. Additionally, this role requires effective communication with airline staff, airport personnel, and external agencies to maintain operational excellence and passenger satisfaction.

      RESPONSIBILITIES     Coordinate daily operational activities within the airport     Monitor and manage flight schedules, gate assignments, and airport resources     Liaise with airline representatives, ground crew, and air traffic control     Ensure compliance with all aviation regulations and safety standards     Respond to operational issues and emergencies promptly     Provide timely information to staff and passengers regarding flight status and operational changes     Manage passenger boarding and disembarking processes     Oversee baggage handling and resolve any baggage-related issues     Coordinate with maintenance teams for aircraft and facility upkeep     Assist in implementing emergency response plans and protocols     Monitor weather conditions and their impact on flight operations     Prepare and maintain accurate operational reports and logs     Facilitate communication between different airport departments     Participate in training and development programs related to airport operations     Ensure a high level of customer service and passenger satisfaction     Exemplify PrimeFlight customer service and safety standards   Perform any additional duties as assigned by management      QUALIFICATIONS      18 years of age or older   Must be legally authorized to work in the country of employment.

  Communicate effectively in English (reading, writing, speaking)   Minimum of 1 year of experience in airport operations or a related field     Strong understanding of airport operations and safety regulations     Proficiency in using airport management software and systems     Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices   Effectively communicate with colleagues and clients, both in-person and through electronic means   Pass a background check and drug screen    Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S.

Customs and U.S. Postal- as applicable).   Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays  &n