Hub Associate / Van Driver (Full Time)

Job Summary: Under limited supervision, this position is responsible for focusing on supporting Hub fulfillment operations and maintaining functionality in the absence of the Hub Manager. This position emphasizes a customer-centered approach, with a mission to enhance the boating experience by delivering high-quality service and product expertise. West Marine values customer satisfaction, teamwork, and a safe, inclusive workplace, committed to being a Drug-Free and Equal Opportunity Employer.

Duties/Responsibilities: Fulfillment Delivery Collaborate with the Hub Manager to prioritize, process, and fulfill customer orders efficiently  Communicate with customers and managers, helping to ensure an excellent shopping experience  Loads vehicle to support routing sequence; use routing apps to deliver and pickup product  Provide quality delivery practices (i.e., timeliness, quality of package, safe handling) to customers  Utilize Company provided technology to document all deliveries Drive responsibly to properly represent the company and our brand   Carry out any transfers from Stores and Hubs within their route   Interact with Customers during deliveries and inform them of upcoming events and promotions   Maintain vehicles to be clean (internally and externally), organized, fueled, and in a properly stored condition Ensure general maintenance/upkeep to ensure vehicles are operating properly and safely Communicate vehicle operating concerns, damage or malfunctions immediately to the Hub Manager as they arise Fulfillment Operations Accurately execute order picking, packing, and shipping to meet service level agreements (SLAs) for all omni-channel orders  Use efficient methods for product selection and transfer to shipping areas to optimize time  Handle customer returns according to SLAs and company policies  Keep the shipping station neat, clean, and well-organized always  Replenish packing and shipping supplies daily to ensure smooth operation  Identify and escalate any bottlenecks or challenges in the fulfillment process to the Hub Manager  Other Duties Assist customers with in-store purchases, product selection, and provide knowledgeable recommendations  Support restocking efforts and product placement within the Store  Perform additional tasks as assigned to support Hub and/or Store operations Required Skills/Abilities: Exceptional verbal and written communication skills for clear, professional interactions  Strong interpersonal skills, delivering excellent customer service and product knowledge to foster positive customer experiences  High attention to detail and strong organizational abilities to manage tasks efficiently  Proven ability to prioritize and meet deadlines, even in high-demand situations  Solid analytical skills to identify issues and find effective solutions  Ability to perform well in a dynamic, sometimes high-stress setting, maintaining composure and efficiency  Ability to obtain and maintain Hazardous Materials Certification  Ability to obtain and maintain Forklift Operator Certification  Education and Experience: High school diploma or equivalent required.

Physical Requirements: Continuous standing and walking throughout the retail space  Continuous operation of a motor vehicle   Ability to wear and communicate through a headset continuously   Frequent climbing, bending, stooping, and twisting   Occasionally operate equipment, including forklifts  Must be able to lift up to 50 pounds to shoulder height unassisted frequently  Other Requirements: Must be at least 21 years old  Must maintain a valid driver’s license and satisfactory driving record  Willing to submit to a criminal background check, a pre-employment drug screen and DMV checks per the West Marine Driver Fleet Safety Program  Willing to work a varied shift based upon business needs, including unscheduled overtime  West Marine offers a wide range of benefits, which include medical/dental/vision, various voluntary benefits, 401k, and paid time