Wellness & Sports Attendant

Esplanade by the Islands , located in Naples, FL , is pleased to announce an excellent career opportunity for a  Full-Time and Part-Time Wellness & Sports Attendant! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.

Position Summary The Wellness & Sports Attendant is the front line of the member experience across our wellness campus. This is a cross-campus role: attendants rotate as a team between the pool, the fitness center, and the racquet sports courts rather than being assigned to a single post. The result is a consistent standard of service everywhere a member goes, and a team that can flex to wherever members are that day.

This position exists because presence matters. Attendants are not stationed behind a desk waiting to be approached — they stand, greet, anticipate, and know members by name. Every interaction is an opportunity to make a member feel expected and cared for. Service Standards These apply in every zone, every shift: Stand and greet. Check-in is an active, personal welcome — never a free-flowing pass-through.

Learn members' names, routines, and preferences, and use them. Anticipate the need before it's voiced: a towel, a chair, a water, directions, a court reservation. Keep every space guest-ready at all times. Nothing is "someone else's area." Represent policy with warmth and consistency, never with apology or improvisation. Escalate promptly and accurately. Attendants are empowered to solve; they are also expected to know when to hand off.

The team studies and applies hospitality service standards at the level members would expect from a leading luxury resort brand. Essential Responsibilities Pool Greet and check in members and guests; maintain accurate guest counts per club policy Distribute, track, and collect towels according to the towel policy Set, reset, and maintain lounge chairs, umbrellas, and pool deck presentation throughout the day Monitor deck cleanliness, tidiness, and safety hazards; correct or report immediately Support pool-based programming and events, including peak-period activation Assist members with amenity questions and direct them to other campus offerings Fitness Center Greet every member entering the facility; assist with orientation to equipment Sanitize equipment, restock towels and supplies, and maintain floor presentation continuously Reset weights, mats, and accessories between uses Report equipment issues to the Fitness Supervisor promptly and accurately Support group fitness class setup, breakdown, and check-in Assist with class and appointment sign-ups through club systems Racquet Sports (Tennis, Pickleball, Bocce) Greet players, manage court check-in, and support reservations through Clubhouse Online Maintain court presentation: nets, windscreens, seating, water stations, and debris removal Set up and break down for clinics, mixers, socials, and tournaments Support programming including open play, beginner sessions, and youth activity Report court surface, drainage, or equipment concerns immediately All Zones Support seasonal and signature events across the department Maintain supply levels and communicate needs before they run out Participate in team communication channels and respond to shift updates Complete opening, mid-day, and closing checklists accurately and on time Uphold guest access and towel policies consistently across all amenities Support the department's cleaning standards; presentation is everyone's job Full-Time Position Approximately 32–40 hours per week Availability required for weekends, holidays, and evening programming Peak-season availability is a condition of the role: Thanksgiving, Christmas through New Year's, and spring break Serves as a consistent point of continuity for members and a resource for part-time teammates Expected to becom