Supervisory Museum Specialist (Visitor Services Coordinator)

This position is located in the United States Holocaust Memorial Museum (USHMM), Office of Museum Operations and Administration, Division of Visitor Services. In this position, you will provide a wide range of administrative skills in tracking attendance, planning, scheduling, logistics, inventory, and safety of the Museum building, its artifacts, and visitors. Major duties: The United States Holocaust Memorial Museum is a federally chartered, nonpartisan institution that was created by the US Congress to serve as America's national memorial to the victims of the Holocaust and an educational institution dedicated to the history and lessons of the Holocaust.

The Museum seeks to educate Americans from all 50 states and all walks of life as well as international audiences. The Museum has three areas of expertise: Holocaust remembrance, Holocaust scholarship and education, and genocide prevention. In carrying out its important memorial and educational mission, the Museum is guided by its institutional values for our workplace: Honor the memory of the victims; carry out our work with dignity, humility, integrity and respect for others; and strive for excellence through teamwork, rigor, and a culture of continuous learning.

Consistent respect for others is the foundation for trust, collegiality and inclusion. Duties include: Performs management, administrative, and program support such as planning logistics, record keeping, and correspondence to a variety of audiences. Provides a wide range of administrative skills in tracking attendance, planning, scheduling, logistics, inventory, and safety of the Museum building, its artifacts, and visitors.

Serves as a Supervisory Museum Specialist with Visitor Services and is responsible for all training and policy implementation for the Visitor Services staff and volunteers. Manages complex daily floor operations, covering over 75,000 square feet of gallery/exhibition space in the Museum, as well as other public areas of the Museum. Utilizes analytical, leadership, and judgement skillsets to carry out all the work of a Museum Specialist.

Supervision and maintenance of ticketing and Group Reservation operations and interpretation and evaluation along with prioritizing and developing appropriate schedules for staff, volunteers and interns on a daily, weekly, and monthly basis. Requirements: On-line resumes must be submitted by 11:59pm EST of the closing date. You must be a suitable for Federal employment. You must be a U.S. citizen.

You must be registered for Selective Service if applicable (www.sss.gov). Time-in-grade requirements must be met by the closing date. A one year supervisory probationary period may be required. Payment of relocation expenses is not authorized. The USHMM is an equal opportunity employer. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency.

The decision granting reasonable accommodation will be on a case-by-case basis. As a condition of employment, all new hires must agree to direct deposit of their salary checks. Employees will have up to two (2) pay periods from the date they enter on duty to arrange for their direct deposit transaction. This is a Federal agency. Former employees who received a voluntary separation incentive (“buyout”) must repay the full amount of it if reemployed under any type of appointment or under a personal service contract within five years after separation with a buyout.

Education: Education Requirements: If this position requires proof of higher education, you must submit an unofficial transcript or a list of courses that includes the following information: name of accredited institution, grades earned, completion dates, and quarter and semester hours earned. Special Instructions for Foreign Education: Education completed in foreign colleges or universities must be evaluated in terms of equivalency