WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - Non Service Center REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS Major duties: The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
Receives telephone calls and personal visitors. Refers those not requiring the manager's personal attention to appropriate office. Provides information on office functions to those from other organizations and advises manager of contacts which are of a sensitive nature. Establishes overall policies and procedures for correspondence control and routing, requests for personnel actions, travel arrangements, files administration, and internal memoranda throughout all levels of the office.
Provides advice, assistance and training to secretaries and clerical support positions in the subordinate organizational segments; and reviews, coordinates, and assembles the work products of subordinate counterparts as required. Screens incoming correspondence and routes to the appropriate organization, establishing specific response dates and maintaining and monitoring suspense dates. Maintains a calendar of appointments and commitments for the manager and provides pertinent informational items for conferences and meetings.
Makes all necessary travel arrangements for the manager and/or his/her designees. STANDARD POSITION DESCRIPTIONS (SPD): PD91775 Visit the IRS SPD Library to access the position descriptions. Requirements: Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position.
Government Credit Card - Obtain and use a Government-issued charge card for business-related travel. ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION Education: A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).