Our client is a ommercial and industrial boiler contractor serving building owners, property managers, hospitals, universities, manufacturers, and process facilities across New Jersey and the greater New York metropolitan area. Our work spans new boiler and boiler room installations, code repairs and alterations to pressure-retaining equipment, burner and controls retrofits, preventive maintenance agreements, emergency service, and efficiency upgrade projects.
We are seeking a General Manager to take full operational and financial ownership of the business. This is a true P&L role. You will run service, construction, and shop operations day to day, own the numbers that ownership sees every month, protect and advance our code certifications, and build a durable leadership culture in a trade where skilled labor is scarce and loyalty is earned rather than bought.
The right person is equal parts operator, financial thinker, and people leader — comfortable in a boiler room at 2 a.m. and in front of a spreadsheet the next morning. This role exists to professionalize how the business runs without breaking what already works. You will inherit experienced field technicians and long-standing customer relationships. Your job is to raise margin, tighten execution, and modernize systems while keeping the crew intact and the phone answered.
Core Responsibilities Profit & Loss Ownership You own the P&L outright — top line, gross margin, overhead, and net. You will be accountable for annual budgeting, monthly forecasting, and the variance conversations that follow when actuals miss plan. • Build and defend the annual operating budget across every revenue line: service labor, preventive maintenance agreements, projects and retrofits, parts and equipment sales, rental, and shop work.
• Own gross margin by division and by job. Understand where margin is made and where it leaks — mispriced service calls, unbilled work, warranty rework, unmanaged overtime, change orders never captured. • Manage work-in-progress and percentage-of-completion reporting on project work, including over/under billings, cost-to-complete accuracy, and backlog quality.
• Drive cash performance: billing velocity, DSO, retainage recovery, unbilled revenue, and vendor terms. • Approve pricing, quoting standards, labor rates, and markup structures; make the call on which work is worth chasing and which is not. Financial Reporting & Analysis Produce the monthly financial package that ownership relies on to make decisions.
This is not accounting support work — you are expected to build the reporting, interpret it, and act on it. • Assemble and present a monthly package including P&L with budget variance, gross margin by revenue line, backlog and WIP schedules, cash flow and aging, and KPI dashboards with commentary on what moved and why. • Build the operating metrics that run the business: technician billable utilization and labor efficiency rates, revenue per technician, first-time fix rate, callback percentage, average service ticket, quote-to-close conversion, PM agreement renewal and attachment rates, and overtime as a percentage of field labor.
• Prepare capital request business cases for fleet, tooling, shop capacity, and headcount, with payback and return expectations stated plainly. • Develop customer-facing financial proposals for capital projects — installed cost, projected fuel and efficiency savings, simple payback and lifecycle cost, and applicable utility incentive and rebate capture.
Operations, Code Compliance & the R Stamp Program You are the executive owner of our quality and code program. You are not expected to personally perform inspections or weld, but you are expecte